IT’S JUST LIKE BEING IN THE CLASSROOM.
EXCEPT NO ONE WILL KNOW YOU’RE WEARING SLIPPERS.
IT’S JUST LIKE BEING IN THE CLASSROOM.
EXCEPT NO ONE WILL KNOW YOU’RE WEARING SLIPPERS.
INDUSTRY-LEADING TRAINING. OPTIMIZED FOR NOW.

Industry-leading training. Optimized for now.

NCMi’s retail automotive training is now available wherever you are. Get the full classroom experience virtually with our robust eLearn platform. This is not your typical virtual training experience. No boring webinars or videos, where you press play or join and listen passively. Participants will interact with instructors and classmates and experience the same course content as if they were taking the class in person.

Our curriculum represents real life at dealerships today. eLearn courses are designed to help new and veteran automotive professionals grow in their roles. Students leave with strategies to improve their performance and to solve specific challenges they’ve been facing.

...

Benefits of NCM eLearn:

  • NCM Institute-certified courses taught live online
  • Blend of instructor and community learning
  • 1:1 feedback from experienced instructors
  • Specialists assigned to ensure student engagement
  • Student interaction via breakout rooms and discussion boards
  • Post-course informal learning available through video and online
    resources

Ready to learn more about our custom virtual training programs? Have questions? Please submit the short form to the right or just give us a call:

Call to learn more.

Customize your learning:

NCM eLearn’s course design appeals to different learning styles. First, choose your area of study (see our list below). Next, decide what training style best suits your needs. You can choose individual 75-minute sessions or participate in a full course package, which includes two to four 75-minute sessions, delivered over a month and paired with self-study.

INTRODUCTORY PRICING STARTS AT $299

Get Started

COMPLETE THIS FORM AND WE'LL
GET BACK TO YOU WITH CUSTOMIZED
COURSE SUGGESTIONS.

*Required

Our expert instructors are industry veterans.

90% of students said they’re highly satisfied with their instructors’
ability to answer questions.
95% say they are highly satisfied with their instructor overall.

- NCMi evaluation data

Parts and Accessories Management Program

Our Parts & Accessories Management I Course will provide you with an in-depth look at inventory strategies, margin management, and leadership skills. After completion, the parts manager will be able to identify ways to make your inventory turn faster, at higher margins, driving additional profitability. Students will also have a better understanding of what metrics and processes drive the department. This knowledge will increase communication within the dealership and improve profitability within the department. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lectures.

This course will utilize NCM's Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

  • Live Session 1: Building the Foundation for a Thriving Parts Department
  • Live Session 2: Maximizing Your Inventory
  • Live Session 3: Reducing Frozen Capital, Obsolescence, and Lost Sales
  • Live Session 4: Mastering Your Physical and Perpetual Inventory

To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • How to manage a parts department for maximum profitability
  • Develop pricing strategies to maximize margins and increase sales
  • Utilize a variety of formulas to measure inventory performance
  • Manage numbers through NCM Benchmarks and key performance indicators (KPIs)
  • Understand and rate your dealership on the 35 key processes for the parts department
  • Measure inventory through gross turn and true turn performance measurements

Class Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • How to manage a parts department for maximum profitability
  • Develop pricing strategies to maximize margins and increase sales
  • Utilize a variety of formulas to measure inventory performance
  • Manage numbers through NCM Benchmarks and key performance indicators (KPIs)
  • Understand and rate your dealership on the 35 key processes for the parts department
  • Measure inventory through gross turn and true turn performance measurements
Cost:
$1,945 Per Seat
Requirements:
None
Recommended for:
Parts Managers, Assistant Parts Managers, Service Managers, Fixed Operations Directors, and General Managers
Date/Location:
  • January 7, 2025 | S1
    Available
  • January 14, 2025 | S2
    Available
  • January 21, 2025 | S3
    Available
  • January 28, 2025 | S4
    Available
  • March 7, 2025 | S1
    Available
  • March 14, 2025 | S2
    Available
  • March 21, 2025 | S3
    Available
  • March 28, 2025 | S4
    Available
  • June 3, 2025 | S1
    Available
  • June 10, 2025 | S2
    Available
  • June 17, 2025 | S3
    Available
  • June 24, 2025 | S4
    Available
  • August 5, 2025 | S1
    Available
  • August 12, 2025 | S2
    Available
  • August 19, 2025 | S3
    Available
  • August 26, 2025 | S4
    Available
  • October 9, 2025 | S1
    Available
  • October 16, 2025 | S2
    Available
  • October 23, 2025 | S3
    Available
  • October 30, 2025 | S4
    Available
Sales Consultant Program

NCMi's Sales Consultant I course focuses on helping both new and experienced salespeople develop the skills and work habits that lead to predictable, consistent growth. This course will focus on building and improving skill that allow salespeople to identify and navigate a variety of opportunities that relate to any sized dealership, while establishing accountability and gaining confidence with face-to-face customer interaction. In the retail automotive environment, the sales consultant is an essential piece in the sales process.

By learning and implementing the key procedures, best practices, and strategies that are proven to work in any marketplace, your team will be prepared to move more units while growing their earning potential. Our courses are designed to promote interaction between veteran instructors and your industry peers. We believe this environment ensures all students get the personalized attention they need to retain the critical skills necessary to succeed back at the dealership. In this course, students will experience interactive, instructor-led discussions, participate in interactive role playing and group activities, and learn how to master the art of new and used vehicle sales. Introductory pricing of $599 available for a limited time.

  • Live Session 1: Sharpening Your Selling Tools
  • Live Session 2: How to Handle Objections with Ease

To maximize your learning from this course, both live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: 2 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • In-person skills that drive sales
  • Sales processes and systems for any dealership size
  • Buyer personas and how to work with a variety of customer types
  • Time management and accountability
  • How to handle and overcome objections
  • How to sell off-brand vehicles
  • Learning to build value propositions
  • How to sell opportunities

Class Length:2 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • In-person skills that drive sales
  • Sales processes and systems for any dealership size
  • Buyer personas and how to work with a variety of customer types
  • Time management and accountability
  • How to handle and overcome objections
  • How to sell off-brand vehicles
  • Learning to build value propositions
  • How to sell opportunities
Cost:
$599 Per Seat
Requirements:
None
Recommended for:
Sales Consultants, Assistant Sales Managers, Internet Sales Consultants, Sales Managers
Date/Location:
  • January 2, 2025 | S1
    Available
  • January 9, 2025 | S2
    Available
  • February 7, 2025 | S1
    Available
  • February 14, 2025 | S2
    Available
  • March 10, 2025 | S1
    Available
  • March 17, 2025 | S2
    Available
  • April 9, 2025 | S1
    Available
  • April 16, 2025 | S2
    Available
  • May 2, 2025 | S1
    Available
  • May 9, 2025 | S2
    Available
  • June 9, 2025 | S1
    Available
  • June 16, 2025 | S2
    Available
  • July 10, 2025 | S1
    Available
  • July 17, 2025 | S2
    Available
  • September 3, 2025 | S1
    Available
  • September 10, 2025 | S2
    Available
  • October 10, 2025 | S1
    Available
  • October 17, 2025 | S2
    Available
  • December 10, 2025 | S1
    Available
  • December 17, 2025 | S2
    Available
Sales Consultant Program

NCMi's Sales Consultant II course continues building on the foundations from Sales Consultant I, focusing on helping both new and experienced salespeople develop the skills and work habits that lead to predictable, consistent growth. Sales Consultant II has been designed to improve a salesperson’s inbound and outbound phone skills, but also introduces modern, digital techniques that are required to compete in today’s automotive landscape – including texting, email, and video. In the retail automotive environment, the sales consultant is an essential piece in the sales process.

By learning and implementing the key procedures, best practices, and strategies that are proven to work in any marketplace, your team will be prepared to move more units while growing their earning potential. Our courses are designed to promote interaction between veteran instructors and your industry peers. We believe this environment ensures all students get the personalized attention they need to retain the critical skills necessary to succeed back at the dealership. In this course, students will experience interactive, instructor-led discussions, participate in interactive role playing and group activities, and learn how to master the art of new and used vehicle sales. Introductory pricing of $599 available for a limited time.

  • Live Session 1: Mastering Your Phone Skills
  • Live Session 2: Hitting Your Sales Goals in a Digital Age

To maximize your learning from this course, both live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: Two Weekly, Live Sessions

Key Objectives & Competencies:

  • Developing and utilizing word tracks
  • Effective phone communication skills that drive sales
  • Modern communication techniques
  • Sales processes and systems for any dealership size
  • Digital lead handling

Class Length:Two Weekly, Live Sessions

Key Objectives & Competencies:

  • Developing and utilizing word tracks
  • Effective phone communication skills that drive sales
  • Modern communication techniques
  • Sales processes and systems for any dealership size
  • Digital lead handling
Cost:
$599.00 Per Seat
Requirements:
None
Recommended for:
Sales Consultants, Assistant Sales Managers, Internet Sales Consultants, Sales Managers
Date/Location:
  • January 16, 2025 | S1
    Available
  • January 23, 2025 | S2
    Available
  • March 24, 2025 | S1
    Available
  • March 31, 2025 | S2
    Available
  • May 16, 2025 | S1
    Available
  • May 23, 2025 | S2
    Available
  • July 24, 2025 | S1
    Available
  • July 31, 2025 | S2
    Available
  • September 17, 2025 | S1
    Available
  • September 24, 2025 | S2
    Available
  • November 6, 2025 | S1
    Available
  • November 13, 2025 | S2
    Available
  • December 11, 2025 | S1
    Available
  • December 18, 2025 | S2
    Available
Service Advisor Training Program

Service Advisor Training I equips automotive service advisors with essential skills to boost customer satisfaction and optimize dealership performance. This foundational training emphasizes accountability, customer satisfaction, and performance metrics, providing practical tools to enhance customer retention and improve performance metrics. Students will also gain critical knowledge needed to excel in a dealership environment and build a successful career in the automotive industry. 

  • Live Session 1: Setting Yourself Up for Success
  • Live Session 2: Using the Numbers to Handle Roadblocks
  • Live Session 3: Creating and Maintaining Effective Processes
  • Live Session 4: How to Work Smarter!

To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Explain the importance of the service advisor role and its impact on dealership success.
  • Calculate and interpret Key Performance Indicators (KPIs) that drive dealership profitability.
  • Identify strategies to build trust and rapport with customers to enhance loyalty.
  • Demonstrate best practices for each stage of the “Service Road to the Sale” process.
  • Compare performance metrics between average and world-class service advisors to develop actionable improvement strategies.

Class Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Explain the importance of the service advisor role and its impact on dealership success.
  • Calculate and interpret Key Performance Indicators (KPIs) that drive dealership profitability.
  • Identify strategies to build trust and rapport with customers to enhance loyalty.
  • Demonstrate best practices for each stage of the “Service Road to the Sale” process.
  • Compare performance metrics between average and world-class service advisors to develop actionable improvement strategies.
Cost:
$795 Per Seat
Requirements:
None
Recommended for:
Service Advisor / Service Writer
Date/Location:
  • December 16, 2024 | S3
    Available
  • December 23, 2024 | S4
    Available
  • February 4, 2025 | S1
    Available
  • February 11, 2025 | S2
    Available
  • February 18, 2025 | S3
    Available
  • February 25, 2025 | S4
    Available
  • March 5, 2025 | S1
    Available
  • March 12, 2025 | S2
    Available
  • March 19, 2025 | S3
    Available
  • March 26, 2025 | S4
    Available
  • April 7, 2025 | S1
    Available
  • April 14, 2025 | S2
    Available
  • April 21, 2025 | S3
    Available
  • April 28, 2025 | S4
    Available
  • May 6, 2025 | S1
    Available
  • May 13, 2025 | S2
    Available
  • May 20, 2025 | S3
    Available
  • May 27, 2025 | S4
    Available
  • June 4, 2025 | S1
    Available
  • June 11, 2025 | S2
    Available
  • June 18, 2025 | S3
    Available
  • June 25, 2025 | S4
    Available
  • July 8, 2025 | S1
    Available
  • July 15, 2025 | S2
    Available
  • July 22, 2025 | S3
    Available
  • July 29, 2025 | S4
    Available
  • August 6, 2025 | S1
    Available
  • August 13, 2025 | S2
    Available
  • August 20, 2025 | S3
    Available
  • August 27, 2025 | S4
    Available
  • September 4, 2025 | S1
    Available
  • September 11, 2025 | S2
    Available
  • September 18, 2025 | S3
    Available
  • September 25, 2025 | S4
    Available
  • October 7, 2025 | S1
    Available
  • October 14, 2025 | S2
    Available
  • October 21, 2025 | S3
    Available
  • October 28, 2025 | S4
    Available
  • December 1, 2025 | S1
    Available
  • December 8, 2025 | S2
    Available
  • December 15, 2025 | S3
    Available
  • December 22, 2025 | S4
    Available
Service Advisor Training Program

Service Advisor Training II equips participants with advanced skills in profit control, customer engagement, and objection handling. Through guidance from industry experts, attendees learn practical techniques to enhance profitability and strengthen customer relationships. This training builds on foundational skills, focusing on advanced service selling strategies, managing objections, and effective communication. Graduates of the course gain valuable tools to maximize sales, improve interactions with customers and technicians, and drive dealership profitability. 

  • Live Session 1: Creating a Productive Work Environment
  • Live Session 2: Maximizing Your Productivity
  • Live Session 3: How to Sell Using Customer Service
  • Live Session 4: Sharpening Your Service Advising Skills

To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understand the financial impact of discounting and learn techniques for handling discount requests.
  • Explore unapplied time and strategies to improve profitability.
  • Develop techniques for building trust and loyalty with customers.
  • Adapt communication styles across in-person, phone, and email interactions.
  • Address common objections (Need, Urgency, Trust, Money, Time) with specific strategies.
  • Explain best practices and effective strategies for vehicle Multi-Point Inspections (MPIs) and Additional Service Recommendations (ASRs).

Class Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understand the financial impact of discounting and learn techniques for handling discount requests.
  • Explore unapplied time and strategies to improve profitability.
  • Develop techniques for building trust and loyalty with customers.
  • Adapt communication styles across in-person, phone, and email interactions.
  • Address common objections (Need, Urgency, Trust, Money, Time) with specific strategies.
  • Explain best practices and effective strategies for vehicle Multi-Point Inspections (MPIs) and Additional Service Recommendations (ASRs).
Cost:
$795 Per Seat
Requirements:
None
Recommended for:
Service Advisor / Service Writer
Date/Location:
  • February 5, 2025 | S1
    Available
  • February 12, 2025 | S2
    Available
  • February 19, 2025 | S3
    Available
  • February 26, 2025 | S4
    Available
  • March 6, 2025 | S1
    Available
  • March 13, 2025 | S2
    Available
  • March 20, 2025 | S3
    Available
  • March 27, 2025 | S4
    Available
  • May 1, 2025 | S1
    Available
  • May 8, 2025 | S2
    Available
  • May 15, 2025 | S3
    Available
  • May 22, 2025 | S4
    Available
  • August 7, 2025 | S1
    Available
  • August 14, 2025 | S2
    Available
  • August 21, 2025 | S3
    Available
  • August 28, 2025 | S4
    Available
  • October 8, 2025 | S1
    Available
  • October 15, 2025 | S2
    Available
  • October 22, 2025 | S3
    Available
  • October 29, 2025 | S4
    Available
  • December 9, 2025 | S1
    Available
  • December 16, 2025 | S2
    Available
  • December 23, 2025 | S3
    Available
  • December 30, 2025 | S4
    Available
Service Management Program

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement. Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

  • Live Session 1: Maximizing Productivity
  • Live Session 2: Improving Your Labor Rate and Margins
  • Live Session 3: The Service Department’s Road to Sale
  • Live Session 4: Recruiting, Hiring, and Onboarding a High Performing Team

To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff

Class Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff
Cost:
$1,945 Per Seat
Requirements:
None
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors
Date/Location:
  • January 10, 2025 | S1
    Available
  • January 17, 2025 | S2
    Available
  • January 24, 2025 | S3
    Available
  • January 31, 2025 | S4
    Available
  • April 1, 2025 | S1
    Available
  • April 8, 2025 | S2
    Available
  • April 15, 2025 | S3
    Available
  • April 22, 2025 | S4
    Available
  • June 6, 2025 | S1
    Available
  • June 13, 2025 | S2
    Available
  • June 20, 2025 | S3
    Available
  • June 27, 2025 | S4
    Available
  • August 8, 2025 | S1
    Available
  • August 15, 2025 | S2
    Available
  • August 22, 2025 | S3
    Available
  • August 29, 2025 | S4
    Available
  • November 3, 2025 | S1
    Available
  • November 10, 2025 | S2
    Available
  • November 17, 2025 | S3
    Available
  • November 24, 2025 | S4
    Available
Used Vehicle Management Program

Part one of three in our Used Vehicle Management Program is the most impactful course in variable management, as most dealerships are struggling to maintain consistent profitability in this department. So much has changed in the last 10 years, there is much to be learned, understood, and embraced. This course will teach all the key elements to predict profitability. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

  • Live Session 1: Understanding Why the Numbers Count
  • Live Session 2: Your Role – The Investment Manager
  • Live Session 3: The Path to Productive Used Vehicle Operations
  • Live Session 4: Executing Your Used Vehicle Management Plan

To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understanding the aging process and how to manage it
  • Develop a daily process to review all new trades and purchases
  • Understand all roles and responsibilities of a used vehicle manager
  • Calculate daily holding cost, understand probability of sale, and implement a bucket system to manage inventory
  • Implement the daily trade walk/stock walk
  • Clearly define and implement an effective appraisal process for your store
  • Understand and rate your dealership on the 30 key processes for the used vehicle department

Class Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understanding the aging process and how to manage it
  • Develop a daily process to review all new trades and purchases
  • Understand all roles and responsibilities of a used vehicle manager
  • Calculate daily holding cost, understand probability of sale, and implement a bucket system to manage inventory
  • Implement the daily trade walk/stock walk
  • Clearly define and implement an effective appraisal process for your store
  • Understand and rate your dealership on the 30 key processes for the used vehicle department
Cost:
$1,945 Per Seat
Requirements:
None
Recommended for:
Used Vehicle Managers, General Sales Managers, and General Managers
Date/Location:
  • January 8, 2025 | S1
    Available
  • January 15, 2025 | S2
    Available
  • January 22, 2025 | S3
    Available
  • January 29, 2025 | S4
    Available
  • April 3, 2025 | S1
    Available
  • April 10, 2025 | S2
    Available
  • April 17, 2025 | S3
    Available
  • April 24, 2025 | S4
    Available
  • July 2, 2025 | S1
    Available
  • July 9, 2025 | S2
    Available
  • July 16, 2025 | S3
    Available
  • July 23, 2025 | S4
    Available
  • November 5, 2025 | S1
    Available
  • November 12, 2025 | S2
    Available
  • November 19, 2025 | S3
    Available
  • November 26, 2025 | S4
    Available