For non-auto clients, visit sf.ncmassociates.com.
Service Advisor Training II
Service Advisor Training II builds on the foundation established in Service Advisor Training I, helping Service Advisors strengthen customer relationships, increase service sales, and improve dealership profitability. Participants learn advanced strategies for profit control, effective communication, objection handling, and customer engagement that lead to higher sales and stronger customer loyalty. Through instructor-led discussions, practical exercises, and real-world dealership scenarios, learners develop the skills to improve interactions with customers and technicians, maximize productivity, and deliver exceptional service experiences. The course provides actionable techniques that enhance service department performance and support long-term success in today’s competitive automotive industry.
- Live Session 1: Creating a Productive Work Environment
- Live Session 2: Maximizing Your Productivity
- Live Session 3: How to Sell Using Customer Service
- Live Session 4: Sharpening Your Service Advising Skills
To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.
Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days
Key Objectives & Competencies:
- Strengthen accountability practices that improve service advisor performance.
- Increase productivity through effective time management and daily organization.
- Reduce discounting by communicating value with confidence.
- Apply customer service strategies that build trust and long-term loyalty.
- Strengthen value-based selling techniques to increase service sales.
- Identify personal strengths and opportunities to improve sales effectiveness.
- Practice real-world service advisor skills through interactive exercises.
- Improve customer satisfaction while driving service department profitability.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training II
- Cost:
- $795 USD | Per Seat
- Requirements:
- None
- Recommended for:
- Service Advisor / Service Writer
Session Dates & Availability
| August 4, 2026 | S1 | Available |
| August 11, 2026 | S2 | Available |
| August 18, 2026 | S3 | Available |
| August 25, 2026 | S4 | Available |
| October 8, 2026 | S1 | Available |
| October 15, 2026 | S2 | Available |
| October 22, 2026 | S3 | Available |
| October 29, 2026 | S4 | Available |
| December 8, 2026 | S1 | Available |
| December 15, 2026 | S2 | Available |
| December 22, 2026 | S3 | Available |
| December 29, 2026 | S4 | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3