NOT YOUR AVERAGE CULTURE
NCM has focused consistently on finding innovative ways to help our clients improve their business. To help accomplish this, we are always on the look out for new employees who bring fresh perspectives, knowledge, and experience to our team. Interested in joining our team? Take a look at the current job openings below and the benefits employees receive. If we don’t have any current openings listed, please feel free to submit your resume to [email protected]
The Meeting Specialist is the primary NCM representative who works in support of Executive Conference Moderator(s) and Consultant(s) to plan and execute 20 Group meetings, in-dealership meetings, and OEM programs. The Specialist serves as the primary resource for meeting planning tasks including hotel accommodations, dinner reservations, activity planning, food and beverage, audio and visual requirements, and transportation.
Duties and Responsibilities
• Create/maintain a minimum of 2 years out of meetings for all 20 Group, Benchmark Plan Groups, and Consulting Engagements on behalf of the Retail Solutions Division.
• Review Contract Request Forms submitted by Executive Conference Moderator(s) and Consultant(s) for accuracy and completeness prior to submitting to Maritz for sourcing.
• Work closely with Maritz through contract process. Responsible for updating Engagement-related information in Salesforce after receiving the signed contract from Maritz.
• Initiates communication with Hotel contact(s) to ensure preparations (group block created/open, reservation weblink available, banquet menus secured, Executive Conference Moderator(s) guestroom reservation secured, etc.), are underway for future engagements.
• Effectively communicate and execute all aspects of meeting planning with appropriate person(s) regarding any potential impacts to stated deadlines etc.
• Responsible for providing members with the Meeting Registration Form and Activity Registration Form including subsequent follow up messaging until registration is confirmed or meeting occurs. Update Meeting and Activity Attendance in the database.
• Meeting Planning: negotiation and guarantee of food and beverage, audio visual, on/off-site activities, transportation, etc., within the standard operating timeframe.
• Works with the Executive Conference Moderator(s) and/or Consultant(s) for approval and processes all necessary deposits or payments for hotels, on/off site dinners, activities, transportation, etc. remitted on behalf of the 20 Group Members or OEM programs during the meeting planning process.
• Create/maintain all required meeting documentation for the Retail Solutions Division related to assigned engagements.
• Meeting material maintenance; proofing, editing, and preparing meeting literature. Proofs any client facing material to ensure accuracy and professionalism on behalf of the company.
• Responsible for working with Executive Conference Moderator (s) and hotel properties in efforts to reduce hotel attrition expenses.
• Monitor travel notifications for Executive Conference Moderator(s) expected arrival/departure and pre-con information.
• Execute meeting product request/s and submit meeting packs to the Power App.
• Assists with new employee training as needed. As such, the associate is knowledgeable and efficient with all responsibilities within the role.
• Assists with work overflow.
The Salesforce DevOps Engineer plays a pivotal role in optimizing the development, deployment, and maintenance of Salesforce applications through automation, collaboration, and continuous improvement. This role focuses on streamlining release processes, ensuring smooth deployments, and enhancing overall system reliability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• 3 years of experience in Salesforce DevOps practices, emphasizing automation and collaboration.
• Proficient in implementing and managing DevOps tooling and processes tailored for Salesforce ecosystems, including version control, continuous integration, and continuous deployment.
• Strong communication and collaboration skills to work closely with development, QA, and operations teams to streamline workflows and resolve deployment issues.
• Expertise in Salesforce Administration tasks with a focus on sandbox data seeding/setup, configuration management, and release orchestration.
• Experience in implementing and managing Salesforce AppExchange applications to enhance development and deployment processes.
• Collaboration with third-party vendors for tool integrations, issue resolution, and system upgrades.
• Deep understanding of Sandbox and SDLC best practices, ensuring efficient environment management and deployment strategies.
• Excellent documentation skills for documenting system architecture, deployment processes, and troubleshooting guides.
• Familiarity with Flosum or similar Salesforce DevOps platforms is highly desirable.
• Adherence to established Salesforce development standards and best practices, promoting code quality and reliability.
• Active participation in identifying and resolving data or configuration issues in developer and test-specific sandboxes.
• Development of proof of concepts (POCs) to evaluate and integrate new components and technologies into Salesforce environments.
The Director of Business Development is responsible for identifying, evaluating, and executing new business opportunities that align with the company's strategic goals. This role involves building and maintaining relationships with key stakeholders, driving revenue growth, and contributing to the overall success of the organization.
Duties and Responsibilities
- Strategic Planning: Develop and implement a business development strategy that aligns with the company's goals and objectives. Collaborate with cross-functional teams to ensure alignment between business development initiatives and overall company strategy.
- Sales and Revenue Generation: Work closely with the sales team to drive revenue growth and meet sales targets. Develop pricing strategies and proposals for new business opportunities.
- New Business Identification: Identify and evaluate new business opportunities, partnerships, and alliances in multiple industries. Assess the feasibility and potential risks of new ventures. Collaborate with cross-functional teams to bring new ideas to fruition.
- Lead Generation and Prospecting: Identify potential clients, partners, and opportunities for collaboration.
- Develop and maintain a robust pipeline of new business prospects.
- Relationship Building: Cultivate and maintain strong relationships with key clients, partners, and industry influencers. Attend industry events, conferences, and networking functions to establish a presence in the market.
- Team Leadership: Provide leadership and direction to the business development team. Set goals and objectives for the team and monitor performance. Foster a collaborative and innovative work environment.
- Market Research and Analysis: Conduct market research to identify new business opportunities and stay informed about industry trends. Analyze competitors and market conditions to develop a comprehensive understanding of the business landscape.
- Collaboration and Communication: Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless execution of business development strategies.
- Communicate effectively with senior leadership and other stakeholders to provide updates on business development activities.
- Risk Management: Assess and mitigate risks associated with new business ventures. Ensure compliance with relevant regulations and industry standards.
The Spader Sales Manager will primarily oversee and lead the activities of the Client Services Representatives to increase revenue streams and organizational grow through selling of the products. This role will compare current sales numbers to desired quotas, delegate sales tasks among team members, and meet with upper management to discuss progress.
Duties and Responsibilities
- Provide on-going growth of company through sale of services to existing and new customers and markets in order to sustain a profitable and growing organization.
- Ensure qualified leads are handed-off to qualified staff, both client services and coaching/consulting and appropriately handled and followed up on.
- Implement the company's sales process and systems for setting, monitoring and achieving weekly, monthly and quarterly sales goals for individuals and company
- Participate in advertising and marketing practices by providing valuable input.
- Achieve expected sales results of SBM products and services to manufacturers and their distribution channels as well as large size businesses (overall plateau III and IV). That results in sustained business relationships and significant on going revenue for SBM.
- Successful at directly selling differentiated solutions for prospective and existing client opportunities/problems using adopted sales process.(6 step process)
- Partner with management to build and successfully execute a strategic marketing and sales plan for targeted OEMs and key large businesses that includes prioritized timeframes, approach and personnel involvement required.
- Demonstrate primary responsibility for client follow up and relationship management
- Assure client services personnel are managed and developed as needed to achieve the company's desired business results.
- Manage and develop client services functions and employees to achieve desired results.
- Ensure appropriate staffing needs are met in order for Client Services to achieve focused client communication objectives.
Responsible for implementing a consistent, congruent, and well-defined blended learning program in support of the curriculum expansion initiative of the NCM Institute strategic plan. This is a hybrid opportunity with some on-site duties in Kansas City.
Duties and Responsibilities
• Assists with implementing and maintaining NCM Institute’s strategic vision for education
• Works with Instructional Designer to effectively measure performance against Learning Objectives.
• Proactively researches and identifies industry content that may be relevant to our audience and incorporates into classes
• Writes and edits our curriculum resources and materials, engaging subject matter experts, research, and best practices as needed. Reduces workload on SMEs in content production.
• Monitors the NCM Institute Learning and Development Paths and Certification Programs for content that will create better retention and engagement.
• Ensures integration and adherence to NCM Institute materials format in order to provide a consistent experience for the client.
• Interfaces with our SMEs to gather feedback about what’s working well and where adjustments are be needed.
• Looks for trends in feedback to suggest content solutions that address root causes as well as immediate needs.
• Acts as final quality assurance for all program materials, ensuring our content is accurate, on brand, culturally relevant and responsive, consistent in look at feel, and accessible to a range of literacy levels
• Develops processes and systems (both human and technological) to create, manage, and distribute content
The HR and Talent Coordinator is responsible for assisting in the coordination and implementation of various activities and programs that promote talent development and employee engagement. This role will contribute to the efficient and effective functioning of the HR department through administrative and coordination support across various HR functions. Responsibilities in the following functional areas: organization and talent management, employee engagement, organizational culture, HR programs and content, and HR administrative support. This role will also help celebrate the NCM culture and brand through special programs and communication methods. This is a hybrid opportunity with some on-site duties in Kansas City.
Duties and Responsibilities
• Support employee engagement initiatives and activities, employee recognition and appreciation efforts, and internal HR communications and announcements.
• Support the design, development, and delivery of training programs that enhance the skills and knowledge of our employees.
• Manage, support, and analyze program evaluation criteria to measure training and engagement effectiveness.
• Coordinate training activities, tracking progress, and ensuring that our organization's workforce receives valuable learning opportunities to drive their growth and development.
• Assist in employee engagement projects by developing social media content, SharePoint posts, emails and other forms of media.
• Develop creative content for the Human Resources team.
• Assist in reinforcing the NCM culture and brand through programs, creative ideas and company communication initiatives.
• Administer, schedule, communicate, and prepare materials for training programs, workshops and seminars.
• Assist in the administration of learning management systems and other training and engagement platforms.
• Develop strong interpersonal relationships with employees and managers at all levels of the organization
• Stay updated on industry trends, best practices, and emerging technologies to ensure that our talent development programs remain relevant and effective.
• Keep existing resource materials and SharePoint up to date to reflect the newest information.
• Communicate status and manage incoming and outgoing requests from stakeholders.
• Other duties as assigned.
The purpose of this position is to establish and maintain the general accounting functions. This involves overseeing and assisting in the daily activities of employees in the accounting department as well as the use of accounting knowledge and accounting principles to verify correct recording of the company’s business activities. This is a hybrid opportunity with some on-site duties in Kansas City.
Duties and Responsibilities
• Manage and oversee the daily operations of the accounting department.
• Train, supervise and provide feedback to members of the accounting department.
• Responsible for being the liaison between the company and outside auditors.
• Review current processes and make recommendations accordingly to improve systems and procedures.
• Create and maintain a good working environment including building team morale in the accounting department.
• Monitor and analyze accounting data and produce financial reports or statements.
• Work with other departments to provide reporting and answer questions related to financial reports.
• Additional special projects, duties and responsibilities may be assigned.
The Human Resource Generalist is responsible for performing HR-related functions on a professional level and works closely with senior management to support the overall mission of the organization. This versatile position requires a deep understanding of human resources principles, excellent communication skills, and the ability to handle a wide range of HR tasks. You will collaborate with employees and management to support the company's HR needs, promote a positive work environment, and ensure compliance with HR policies and regulations. This position carries out responsibilities in the following functional areas: HRIS system administration, HR analytics and reporting, onboarding/offboarding, employee engagement, policy implementation, and employment law compliance. This is a hybrid opportunity with some on-site duties in Kansas City.
Duties and Responsibilities
• Provide timely, accurate communication and customer service to all levels of the organization; and recommend strategies to motivate employees
• Suggest new procedures and policies to continually improve efficiency of the HR department, and to improve employee experience
• Serves as the first point of contact and request response owner for all HR data reporting inquiries, provides high level of customer service. Acts as a thought partner for others trying to use or understand HR data and reporting.
• Owner/facilitator of the HR Data and HR reporting requests for UKG and other HR systems.
• Assists with the development of analytics dashboards that visualize data and provide analysis that is interpretable by technical and non-technical audiences.
• Tasked with enhancing and managing the UKG HRIS system in order to improve its efficiency and offer more seamless solutions for the organization. Addressing and resolving any workflow problems, notifications, or inconsistencies
• Reconcile/validate data entry to ensure data integrity, and serve as primary contact for report requests, data system feeds and analytics of HR records
• Serve as a point of contact for employee inquiries and concerns.
• Assist in the development and execution of personnel procedures and policies, providing guidance and interpretation for business operations
• Coordinate and process new hire on-boarding orientation, to include the completion of required forms, I-9 verification, and overview of benefit plans and programs
• Stay updated on HR laws and regulations to ensure company compliance
• Process employment verifications and unemployment claims in a timely manner
• Assist in annual open enrollment process. Ensures data is updated in HRIS system
• Acts as a backup to the employee benefit process.
• Other duties as assigned.
The Retail Solutions Moderator/Consultant is responsible for developing and delivering 20 Group Meetings and In-dealership Consulting engagements while supporting Retail Solutions’ business initiatives.
Duties and Responsibilities
• Develops, delivers and manages automotive 20 Groups.
• Develops, delivers and manages automotive performance and operations consulting clients.
• Works with NCM stakeholders to ensure a premium client experience and professional work environment.
• Works with Retail Solutions Team Leads to provide input into yearly initiatives, projects and programs.
• Works with industry vendors and experts to maintain a current understanding of the automotive industry.
The Software Sales Consultant is responsible for identifying, prospecting, and closing new business opportunities for our software products. They maintain close collaboration with clients, striving to understand their unique needs and delivering personalized solutions aimed at helping them attain their business objectives.
Duties and Responsibilities
• Sales and Pipeline Management:
o Prospect and generate leads through various channels, including cold calling, networking, and inbound inquiries.
o Qualify potential customers and manage the sales pipeline, ensuring accurate and timely updates in our CRM system.
o Develop and maintain a deep understanding of our software products and their value propositions.
o Generate regular reports on sales performance, forecasts, and key metrics.
• Consultative Selling:
o Conduct in-depth needs analysis to understand the challenges and goals of prospective clients.
o Present and demonstrate software solutions to clients, articulating their benefits and return on investment.
o Provide expert guidance and consultation to help clients make informed purchasing decisions.
• Negotiation and Closing:
o Develop and negotiate sales proposals and contracts, addressing customer concerns and objections.
o Work to close sales and achieve revenue targets while maintaining a win-win relationship with clients.
o Collaborate with internal teams, such as marketing, product development, and customer support, to ensure a seamless customer experience.
• Customer Relationship Management:
o Establish and nurture long-term relationships with clients, ensuring their ongoing satisfaction and identifying upsell and cross-sell opportunities.
o Provide post-sales support and assistance to customers as needed, helping to resolve issues and address their evolving needs.
• Product Knowledge:
o Acquire in-depth knowledge of our software products, features, and functionalities.
o Stay updated on industry trends, technology advancements, and competitor offerings.
o Educate clients on the benefits and advantages of our software solutions over competitors.
The Dealership Accounting Subject Matter Expert (SME) Instructor role will be responsible for providing in-depth knowledge and expertise in the field of automotive accounting. This role requires a strong understanding of financial management, compliance, and industry-specific practices. They will provide subject matter expertise in dealership accounting to create, revise, and maintain course content for revenue stability and growth. In addition, they will teach classes that are primarily based on financial aspects of the dealership.
Duties and Responsibilities
• Provides dealership accounting SME for the NCM institute and content team, for development and maintaining institute and consulting products.
• An average of 10 days per month for teaching, SME work and content development for the NCM Institute classes and curriculum. Teaching will be focused on classes that are primarily based on financial aspects of the dealership.
• Performs consulting and private training to NCM clients as directed. This could include dealerships and OEM’s.
• Assists with development of new products for the NCM institute and programs teams.
• Assists and trains other instructors on dealership accounting practices.
• Meets revenue expectations for private training or consulting opportunities, generating approximately $150,000 in additional revenue for NCM per year.
• Assists the content team in creating custom learning content as needed for training opportunities.
• Continually and actively promotes NCM’s products and services in support of the clients’ needs, including the sale of NCMi course enrollments, private training, NCM’s virtual training platform and other education-related services, along with the products and services offered by other NCM departmental operations; includes making presentations and providing training to NCM Retail Solutions’ clients.
• Prepares for instruction by reviewing course content and data ahead of each training session.
• Clearly defines and meets learning objectives for each course.
• Uses a combination of lecture, audio-visual presentation, and student interaction to ensure a variety of learning methods that appeal to different types of learners.
• Ensures students’ active learning through the use of questions, experiential activities, skill practice and discussion.
• As requested, conducts post-class follow-up with NCMi students and/or their sponsoring dealer principal or general manager.
• Maintains classroom facilitation and platform skills by taking advantage of educational opportunities, staying current with industry trends, and maintaining professional networks.
• Creates educational content for use in articles, white papers, blogs, video training, promotional collateral and other applications as required.
• Records videos for online learning platform and promotional efforts.
• Travel up to 30%