For non-auto clients, visit sf.ncmassociates.com.
Sales Consultant II
Sales Consultant II builds on the foundation established in Sales Consultant I, helping automotive sales professionals strengthen communication skills and succeed in today’s digital retail environment. Participants learn advanced techniques for inbound and outbound phone calls, texting, email, video communication, and customer follow-up to improve engagement and increase sales opportunities. Through instructor-led discussions, interactive role-playing, and hands-on exercises, learners develop practical strategies for building customer relationships, handling objections, and closing more new and used vehicle sales. The course equips sales consultants with the modern selling skills needed to boost performance, improve customer experience, and drive consistent dealership growth.
- Live Session 1: Mastering Your Phone Skills
- Live Session 2: Hitting Your Sales Goals in a Digital Age
To maximize your learning from this course, both live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.
Session Length:2 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days
Key Objectives & Competencies:
- Master inbound and outbound phone skills that generate sales opportunities.
- Apply proven call strategies to increase appointments and customer engagement.
- Build stronger relationships with today’s digital-first vehicle shoppers.
- Respond effectively to internet inquiries with timely, professional communication.
- Strengthen email and digital messaging to improve lead conversion.
- Deliver engaging virtual sales experiences through video communication.
- Adapt your sales approach to meet evolving customer expectations.
- Increase sales performance through modern communication and follow-up strategies.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Sales Consultant II
- Cost:
- $599 USD | Per Seat
- Requirements:
- None
- Recommended for:
- Sales Consultants, Assistant Sales Managers, Internet Sales Consultants, Sales Managers
Session Dates & Availability
| July 23, 2026 | S1 | Sold Out |
| July 30, 2026 | S2 | Sold Out |
| September 18, 2026 | S1 | Available |
| September 25, 2026 | S2 | Available |
| November 16, 2026 | S1 | Available |
| November 23, 2026 | S2 | Available |
| December 10, 2026 | S1 | Available |
| December 17, 2026 | S2 | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3