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Used Vehicle Management Program
Used Vehicle Management is a three-part program designed to help you succeed in today’s pre-owned environment. Learn how to use and understand proven processes, such as the aging process, and how to implement the daily Trade Walk/Stock Walk, that the country’s highest-performing used vehicle operators are using to maximize their sales and profitability.
Save $1,000 USD with this Program!
Used Vehicle Management I: Foundations is a comprehensive training course designed for Used Vehicle Managers and dealership leaders seeking to improve pre-owned vehicle performance and profitability. Participants will learn the core operational, financial, and strategic principles needed to build a high-performing used vehicle department, including forecasting profitability, accountability management, inventory strategy, and process improvement. Through instructor-led discussions, department analysis tools, and practical classroom instruction, learners gain actionable insights that can be applied immediately. Using NCM’s Commitment process, each participant develops a customized improvement plan focused on increasing profitability, strengthening operations, and creating long-term success in the used vehicle department.
Class Length: 2 ½ days
Key Objectives & Competencies:
- Build accountability systems that improve used vehicle department performance.
- Analyze financial performance using NCM tools and profitability metrics.
- Develop inventory acquisition strategies that maximize used vehicle gross.
- Improve inventory ROI through effective aging and days’ supply management.
- Master trade appraisal processes to increase acquisition opportunities and accuracy.
- Implement pricing, merchandising, and inventory strategies that drive profitability.
- Monitor key performance indicators to improve operational results.
- Develop a dealership-specific action plan focused on measurable growth.
Used Vehicle Management II: Strategies is an advanced dealership training course designed to help Used Vehicle Managers maximize profitability, improve inventory performance, and strengthen leadership effectiveness. Building on the concepts introduced in Used Vehicle Management I, participants will learn how to leverage data-driven decision-making, digital marketing strategies, pricing discipline, and accountability management to create a high-performing used vehicle operation. The course focuses on improving key metrics such as gross profit, inventory turn, lead conversion, and process execution. Through instructor-led discussions, department analysis tools, and NCM’s Commitment process, learners develop customized action plans that drive measurable, sustainable results in today’s competitive automotive retail environment.
Class Length: 2 days
Key Objectives & Competencies:
- Maximize sales opportunities through advanced lead and conversion management.
- Leverage digital marketing strategies to increase inventory visibility and demand.
- Optimize website and online sales processes to improve lead conversion.
- Develop a compelling dealership value proposition that differentiates your brand.
- Implement data-driven pricing strategies that improve ROI and inventory turn.
- Strengthen inventory merchandising through effective marketing and documentation.
- Utilize value-based selling techniques to support pricing and profitability.
- Develop a strategic action plan focused on measurable dealership growth.
Used Vehicle Management III: Application is the capstone course in the Used Vehicle Management series, designed to help dealership leaders turn strategy into measurable results. Building on the principles introduced in UV I and UV II, participants focus on advanced process execution, leadership development, financial performance, and operational accountability. Through peer collaboration, performance analysis, and presentations of previous Commitment plans, learners gain valuable insights into overcoming challenges and sustaining success. The course equips Used Vehicle Managers with proven tools and actionable strategies to improve profitability, increase inventory turn, enhance team performance, and lead high-performing used vehicle departments with confidence.
Class Length: 2 days
Key Objectives & Competencies:
- Elevate used vehicle department performance through advanced operational leadership.
- Optimize eCommerce and internet sales processes to increase conversion and profitability.
- Build high-performing teams through strategic hiring, coaching, and accountability.
- Improve departmental ROI using advanced profitability and expense management strategies.
- Implement turn-based pricing and inventory policies that maximize returns.
- Strengthen value-based selling practices to protect gross and pricing integrity.
- Increase productivity through effective time, task, and priority management.
- Develop and present a strategic action plan focused on long-term growth.
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3