Service Advisor Training I
Service Advisor Training I equips automotive service advisors with essential skills to boost customer satisfaction and optimize dealership performance. This foundational training emphasizes accountability, customer satisfaction, and performance metrics, providing practical tools to enhance customer retention and improve performance metrics. Students will also gain critical knowledge needed to excel in a dealership environment and build a successful career in the automotive industry.
- Live Session 1: Setting Yourself Up for Success
- Live Session 2: Using the Numbers to Handle Roadblocks
- Live Session 3: Creating and Maintaining Effective Processes
- Live Session 4: How to Work Smarter!
To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.
Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days
Key Objectives & Competencies:
- Explain the importance of the service advisor role and its impact on dealership success.
- Calculate and interpret Key Performance Indicators (KPIs) that drive dealership profitability.
- Identify strategies to build trust and rapport with customers to enhance loyalty.
- Demonstrate best practices for each stage of the “Service Road to the Sale” process.
- Compare performance metrics between average and world-class service advisors to develop actionable improvement strategies.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training I
- Cost:
- $795 | Per Seat
- Requirements:
- None
- Recommended for:
- Service Advisor / Service Writer
Session Dates & Availability
| May 13, 2025 | S2 | Available |
| May 20, 2025 | S3 | Available |
| May 27, 2025 | S4 | Available |
| June 4, 2025 | S1 | Available |
| June 11, 2025 | S2 | Available |
| June 18, 2025 | S3 | Available |
| June 25, 2025 | S4 | Available |
| July 8, 2025 | S1 | Available |
| July 15, 2025 | S2 | Available |
| July 22, 2025 | S3 | Available |
| July 29, 2025 | S4 | Available |
| August 6, 2025 | S1 | Available |
| August 13, 2025 | S2 | Available |
| August 20, 2025 | S3 | Available |
| August 27, 2025 | S4 | Available |
| September 4, 2025 | S1 | Available |
| September 11, 2025 | S2 | Available |
| September 18, 2025 | S3 | Available |
| September 25, 2025 | S4 | Available |
| October 7, 2025 | S1 | Available |
| October 14, 2025 | S2 | Available |
| October 21, 2025 | S3 | Available |
| October 28, 2025 | S4 | Available |
| December 1, 2025 | S1 | Available |
| December 8, 2025 | S2 | Available |
| December 15, 2025 | S3 | Available |
| December 22, 2025 | S4 | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3