Service Advisor Training I

In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.

  • Live Session 1: Setting Yourself Up for Success
  • Live Session 2: Using the Numbers to Handle Roadblocks
  • Live Session 3: Creating and Maintaining Effective Processes
  • Live Session 4: How to Work Smarter!

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Critical KPIs (key performance indicators) such as gross profit and effective labor rate
  • Understanding the service “Road to the Sale” process
  • Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
  • Improving closing ratios for service drive sales
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Service Advisor Training I

$795 | Per Seat
Recommended for:
Service Advisor / Service Writer

Session Dates & Availability

July 23, 2024 S4 Sold Out
August 7, 2024 S1 Available
August 14, 2024 S2 Available
August 21, 2024 S3 Available
August 28, 2024 S4 Available
September 6, 2024 S1 Available
September 13, 2024 S2 Available
September 20, 2024 S3 Available
September 27, 2024 S4 Available
October 2, 2024 S1 Available
October 9, 2024 S2 Available
October 16, 2024 S3 Available
October 23, 2024 S4 Available
December 2, 2024 S1 Available
December 9, 2024 S2 Available
December 16, 2024 S3 Available
December 23, 2024 S4 Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

  • Cancellation on or before Session 1: 100%
  • Cancellation on or before Session 2: 60%
  • Cancellation on or before Session 3: 30%
  • No Refund will be awarded after completion of Session 3