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SUCCESS IS A FORMULA:
YOU PLUS US

NOT YOUR AVERAGE CULTURE

NCM has focused consistently on finding innovative ways to help our clients improve their business. To help accomplish this, we are always on the look out for new employees who bring fresh perspectives, knowledge, and experience to our team. Interested in joining our team? Take a look at the current job openings below and the benefits employees receive. If we don’t have any current openings listed, please feel free to submit your resume to careers@ncmassociates.com

Extras! Extras!
Extras! Extras!
Grow With Us
Grow With Us
100% Employee Owned
Extras! Extras!
Grow With Us
100% Employee Owned
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.

Director of Performance Solutions
Missouri, Kansas City

The Director of Performance Solutions will lead, manage and develop the NCM moderator and instructor team staff and services quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Lead and direct the development, enhancement and/or use and understanding of NCM’s professional services to support VP and corporate objectives.
• Lead, onboard, manage and develop a team of approximately 35 professional service providers and subject matter experts in a fast-paced, growing organization.
• Regularly attend and audit group meetings on-site consulting engagements, and institute classes to assess, evaluate performance, and coach SMEs.
• Create and maintain a performance management framework that ensures adherence to NCM service delivery standards.
• Work with industry vendors and experts to maintain a current understanding of the automotive industry.
• Maintain a continual understanding of trends and best practices in collobration, education, and consulting.
• Develop and maintain relationships with clients to ensure a current understanding of their needs and opportunities.
• Work with NCM’s Director of Business Development to develop programs and campaigns that align with clients needs.
• Monitor and respond to client feedback to ensure exemplary service levels and client satisfaction.

Director of Business Development
Missouri, Kansas City

The Director of Business Development is responsible for growing the company’s business, increasing revenue, finding new business opportunities, and building the company’s brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Leads sales and marketing teams
  • Identifies and develops new business opportunities
  • In conjunction with the VPs, sets and achieves annual revenue forecasts
  • Drives sales and marketing alignment to the business strategy
  • Provides thought leadership for sales and marketing strategy models
  • Coordinates ongoing sales forecasting, planning, and budgeting processes used within the sales organization
  • Builds relationships with customers, suppliers, distributors, partners, and vendors
  • Compile, analyze, and distributes competitive information to the sales team and executive leadership
  • Identifies and recommends new services
  • Leads the RFP and presentation process for all products and services
Security Engineer
Missouri, Kansas City

NCM is seeking a Security Engineer to help us build a dedicated information security and response practice. The successful candidate will work within NCM’s Infrastructure Team, reporting to the Vice President of Information Technology. You will have the opportunity to build an in-house dedicated information security program while working with other system administrators and engineers to form a global infrastructure team.

Duties and Responsibilities
• Stay informed of current events in the security industry, including the latest exploits and threats, as well as preventative measures, remediation, and restoration techniques.
• Research new and evolving threats and vulnerabilities and assess the possible impact on the monitored environment
• Establish and analyze security event monitoring and sensors (EDR, SIEM, etc.).
• Implement a secure coding standard using SCA, SAST, and DAST.
• Manage security incidents throughout their lifecycle, including proactive investigation, containment, and mitigation.
• Monitor security sensors for status, coverage, and health.
• Work with infrastructure stakeholders to create a Security Orchestration, Automation, and Response (SOAR) capability.
• Develop a standardized set of information security controls that are tested regularly.

End User Support Specialist
Missouri, Kansas City

The End User Support Specialist has primary responsibility to field requests for assistance from other associates related to all areas of technology in use at NCM, and maintain accurate records of work performed. These areas include, but are not limited to, desktop support and the related software applications, mobile phone and mobile office technology, as well as networking and connectivity issues. This position will also maintain inventories of hardware, software and other company assets. This position will assist with research, maintenance and administration of the company’s network infrastructure including workstations, software, servers and network devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to requests for technical support via helpdesk ticketing system in a timely and efficient manner. These issues can be hardware, software, as well as training related tasks.
  • Configure and install new user equipment including workstations, software and mobile devices.
  • Assist in development of training materials for end users.
  • Perform systems backup using remote and local backup software.
  • Maintain accurate inventories of all hardware and software.
  • Assist the team in administration of servers and their creation to include virtual server environment and physical servers.
  • Create and deploy Group Policy Objects.
  • Create and administer objects within Active Directory including new user management and security groups.
  • Assist other departments when needed for tasks that are not of a traditional IT nature.
  • Perform remote user support via Mobile Device Management technologies.
  • Manage access control lists and folder permissions.
  • Maintain product licensing and company certificates.
  • Provide assistance with administrative tasks related to systems including switches, firewalls, routers, uninterruptible power supplies and server room equipment.
  • Advise and give recommendations to strengthen the security posture of NCM.

 

Salesforce Development Lead
Missouri, Kansas City

NCM is seeking a Team Lead / Developer for our Business Services team to manage Salesforce and related disciplines. This person will report to the Vice President of Information Technology and oversee Salesforce, FinancialForce, Concur, and related integrations. They will manage a team of 4?6 associates. Candidates must have management experience with strong team building, engineering, and architecture skills. They will primarily perform hands-on technical implementations, focusing on delivering functional solutions on the Salesforce platform.

Duties and Responsibilities
? Leader - You will lead a team that includes a combination of full-time and contract resources. You will build, reorganize, and manage the team to provide excellent customer service to our internal and external customers.
? SalesForce Developer - You must be a strong Salesforce developer with an architecture mindset. Use modern salesforce practices to build an efficient and maintainable implementation supporting our business needs.
? Mentor - You will develop your team members by evaluating, assigning training, and providing technical direction.
? Technical and people management of the Business Services domain with an 80% technical and 20% people management work split.
? Manage the design, deployment, monitoring, maintenance, upgrades, and support of Salesforce.
? Follow Salesforce best practices for development standards and platform architecture.
? Be the SME (Subject Matter Expert) and make staffing recommendations for the Business Services
technical domain.
? Responsible for evaluating existing architecture and design and proposing improvements.
? Identify and remediate skills gaps for team members. Focus on developing and cross-training internal
resources and identifying where outside hiring is required.
? Interface with other departments to ensure that business requirements are met.
? Manage vendor relationships, including negotiations/renegotiations of subscription and support
contracts.
? Research and recommend innovative and automated approaches for system administration tasks.
? Identify strategies that will standardize our environment to simplify management on a large scale.

Systems Administrator III
New Brunswick, Moncton

NCM is seeking a System Administrator to manage Microsoft Windows and related disciplines. This person will report to the Managing of Technology Infrastructure and oversee Windows Servers, Microsoft 365, Active Directory, Virtual Desktop, MDM, and related software and hardware. They will operate in a multi-location, global team of 10 associates. Candidates must be experienced Windows administrators with strong engineering, troubleshooting, and vendor management skills. Experience with VMware is preferred.

Duties and Responsibilities
Collaborator - You will participate in a team that manages Windows Server, Exchange, Virtual Desktop, and Active directory disciplines. You will provide excellent customer service to our internal and external customers while working together to standardize and modernize our environments.
Windows Engineer - You must be a strong Windows engineer with a developer mindset. Use automation and configuration management to drive efficiency and standardization.
Microsoft Ambassador - You will develop and maintain a working relationship with Microsoft and related vendors to keep abreast of the latest development, escalate outages, and recommend upgrades and security enhancements.
• Manage the design, deployment, monitoring, maintenance, upgrades, and support of Windows IT systems, including servers, operating systems, hardware, and software.
• Responsible for evaluating existing architecture and design and proposing improvements.
• Perform technical root cause analysis for outages, including plans to remediate and prevent re-occurrences.
• Interface with other departments to ensure that system service levels are met.
• Manage vendor relationships, including negotiations/renegotiations on infrastructure hardware and support contracts.
• Establish backup and recovery strategies, including monitoring and regular testing.
• Research and recommend innovative and automated approaches for system administration tasks.
• Identify strategies that will standardize our environment to simplify management.

Administrative Assistant
Missouri, Kansas City

The Administrative Assistant will assist the Senior Vice President with specific administrative tasks and project management tasks relevant to our development and maintenance of Institute and Programs, with specific emphasis on our content. Project Management and execution tasks should consume about 60-70% of the job, with executive support consuming 30-40%. Specific to the breakout of project management work, 80% of projects in this role will be focused on content, and 20% focuses on new initiative/special projects.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Plans and Coordinates Content Projects for the Institute.
    • Creates and maintains content mapping and other key processes to allow easy access and storage of our content and its versions.
    • Proactively plans, identifies, and executes administrative changes on content such as updating studies, benchmarks, etc.
    • Assembles content materials to prepare for production
    • Proofreads content
  • Plans and Coordinates all Major Intiatives/Projects for the Institute or Programs Teams that require a cross functional or long term approach.
  • Reviews and Reports on business financial performance metrics
  • Provides Executive Assistant support to VP, Education and Client Programs.
    • Manages travel and calendar
    • Manages expense reports
    • Creates correspondence on behalf of the VP
    • Assists VP on special projects and new Initiatives
    • Prepares reports, helps organize and present information.
  • Assists with work overflow from Administrative and Operations Team
Project Coordinator
Missouri, Kansas City

The Project Coordinator will assist the Senior Vice President with specific administrative tasks and project management tasks relevant to our development and maintenance of Institute and Programs, with specific emphasis on our content. Project Management and execution tasks should consume about 60-70% of the job, with executive support consuming 30-40%. Specific to the breakout of project management work, 80% of projects in this role will be focused on content, and 20% focuses on new initiative/special projects.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Plans and Coordinates Content Projects for the Institute.
    • Creates and maintains content mapping and other key processes to allow easy access and storage of our content and its versions.
    • Proactively plans, identifies, and executes administrative changes on content such as updating studies, benchmarks, etc.
    • Assembles content materials to prepare for production
    • Proofreads content
  • Plans and Coordinates all Major Intiatives/Projects for the Institute or Programs Teams that require a cross functional or long term approach.
  • Reviews and Reports on business financial performance metrics
  • Provides Executive Assistant support to VP, Education and Client Programs.
    • Manages travel and calendar
    • Manages expense reports
    • Creates correspondence on behalf of the VP
    • Assists VP on special projects and new Initiatives
    • Prepares reports, helps organize and present information.
  • Assists with work overflow from Administrative and Operations Team
Inside Sales Business Consultant
Missouri, Kansas City

The Inside Sales Business Consultant is the primary contact for inbound leads from clients and prospects that want to learn about and setup all dealership facing NCM products and services. This role will also seek to uncover strategic opportunities to increase the penetration of all NCMi, Retail Solutions, and Software products and services with the clients we currently serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers all inbound leads and sets up Training, 20 Group, Proprietary, Consulting and Software options with the client.
  • Processes all 20 Group, Proprietary and Consulting engagement opportunities for the client and works to ensure the client is served the appropriate product and services for the specific business need based on the client?s current needs-analysis.
  • Works with the CEC, Moderators, Consultants, Instructors and vendors (internal and external resources) to source for all open seat requirements from NCMi to ensure each class has the maximum attendance to meet class size constraints.
  • Collaborates with leaders and Salesforce resources to establish proactive calling strategies to fill available seats in future classes.
  • Creates professional and personalized product road maps for clients by searching for hidden needs through asking questions with each prospective client.
  • Partners with the Sales Manager to ensure the sales strategy is focused on the current needs of NCM ensuring targets and budgets are accomplished.
  • Proactively search for renewal opportunities on subscriptions by engaging the client throughout the usage timeframe.
  • Works with Marketing department to develop and exchange business development ideas, and fulfill follow-up calls and emails from marketing campaigns.
  • Utilizes Salesforce (CRM) to track leads and opportunities through the sales pipeline, while assuring all accounts, contacts and records are updated with current data.
  • Creates proactive customer calls and emails based on strategic business drivers to retain and grow the product lifecycle with each existing client.
Project Manager
New Brunswick, Moncton

The Project Manager ensures that all members of a project team work collaboratively and individually to create a deliverable that meets clients’ or stakeholders’ expectations and is responsible for the management of projects of varying size and complexity from inception through to implementation. Most importantly, this individual possesses the ability to accurately estimate projects and follow-up with the cross functional teams to deliver on time and on budget. The Senior Project Manager instils confidence in the client and internal cross-functional teams with clear and frequent communication updates.

The Project Manager will work with stakeholders throughout the organization and will be accountable to set project deadlines, assign responsibilities, monitor and summarize projects' progress, ensuring timely and quality completion. The candidate will use analytical skills and demonstrated business acumen to not only manage timelines but to understand the impacts of decisions and actions.

Success in this role will be found in being a proven self-starter with a tenacity for leading and coordinating cross-functional teams with a results-oriented and customer centric focus. The Senior Project Manager will be adept at managing competing priorities in a very dynamic and fast-paced organization; strong, clear communication skills are critical.

 

RESPONSIBILITIES

  • Defining and managing scope, goals and deliverables that support business objectives in collaboration with the senior leadership team and internal stakeholders.
  • Establishing effective and appropriate project management approaches and processes for given environment and work at hand.
  • Create and maintain project documentation including Project schedule, status reports, risks (opportunities)/actions/issues/decisions/delays (RAIDD) log, correspondence/meeting minutes, identify out of scope items/change requests, follow-up with Team and Clients on their Action Items.
  • Remove Obstacles from Team by Problem Solving and Following-through on Action Items. And deliver projects via cross-functional teams, while developing and building confidence and trust of employees, business partners, and client stakeholders.
  • Estimating the resource and participants required to achieve project goals.
  • Ensuring proper risk management by documenting all risks and employing an effective mitigation strategy.
  • Put together Change Requests (CR) & Statements of Work (SOW), by gathering estimates from various teams and determining timelines.
  • Report the project status & health to the NCM Executive as well as Client Stakeholders.
  • Contribute to NCM capacity planning and deliver projects by tracking and ensuring resource availability and allocation across different job disciplines & cross-functional teams required to deliver multiple project activities.
  • Understand interdependencies between technology, operations, and business needs.
  • Continuous Improvement by contributing to optimizing PMO & Delivery processes.
  • Be an NCM ambassador within the automotive and business community, as well as NCM staff.
  • Large projects include onboardings of new clients.
  • Occasionally work evenings with clients to support Off Hours Deployments, and Australia time zone.
  • This position may also coach, mentor and motivate Project Managers, Project Coordinators, and project team members.
Moderator/Instructor/Consultant
Missouri, Kansas City

The Moderator, Consultant, Instructor positons are responsible for developing and delivering 20 Group Meetings, NCM Institute classes, and/or In-dealership Consulting engagements while supporting NCM's business initiatives. NCM is looking for similar skills sets and backgrounds for all three positions. If you are interested in one position or a combination of these positions please apply.

MODERATOR/CONSULTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops, delivers and manages automotive 20 Groups.
  • Develops, delivers and manages automotive performance and operations consulting clients.
  • Works with NCM stakeholders to ensure a premium client experience and professional work environment.
  • Works with Retail Solutions Council to develop yearly initiatives, projects and programs.
  • Works with industry vendors and experts to maintain a current understanding of the automotive industry.

INSTRUCTOR ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Teaches an average of 10 training days per month of NCM Institute curriculum.
  • Meets revenue expectations for private training or consulting opportunities, generating approximately $150,000 in additional revenue for NCM per year.
  • Conducts approximately 20 hours per month of content research, development or revisions to help content stay up to date on industry trends.
  • Creates custom learning content as needed for training opportunities
  • Continually and actively promotes NCM’s products and services in support of the clients’ needs, including the sale of NCMi course enrollments, private training, NCM’s virtual training platform and other education-related services, along with the products and services offered by other NCM departmental operations; includes making presentations and providing training to NCM Retail Solutions’ clients.
  • Prepares for instruction by reviewing course content and data ahead of each training session.
  • As requested, conducts pre-class interviews with students and/or their sponsoring dealer principal or general manager.
  • Clearly defines and meets learning objectives for each course.
  • Uses a combination of lecture, audio-visual presentation and student interaction to ensure a variety of learning methods that appeal to different types of learners.
  • Ensures students’ active learning through the use of questions, experiential activities, skill practice and discussion.
  • As requested, conducts post-class follow-up with NCMi students and/or their sponsoring dealer principal or general manager.
  • Maintains classroom facilitation and platform skills by taking advantage of educational opportunities, staying current with industry trends and maintaining professional networks.
  • Creates educational content for use in articles, white papers, blogs, video training, promotional collateral and other applications as required.
  • Records videos for online learning platform and promotional efforts.
  • Travel up to 30%