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SUCCESS IS A FORMULA:
YOU PLUS US

NOT YOUR AVERAGE CULTURE

NCM has focused consistently on finding innovative ways to help our clients improve their business. To help accomplish this, we are always on the look out for new employees who bring fresh perspectives, knowledge, and experience to our team. Interested in joining our team? Take a look at the current job openings below and the benefits employees receive. If we don’t have any current openings listed, please feel free to submit your resume to careers@ncmassociates.com

Extras! Extras!
Extras! Extras!
Grow With Us
Grow With Us
100% Employee Owned
Extras! Extras!
Grow With Us
100% Employee Owned
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.

Business Development Manager
SD, Sioux Falls

The Business Development Manager is responsible for growing a company’s business, increasing revenue, finding new business opportunities, and building the company’s brand, along with overseeing the performance management and coaching of the facilitators.

Duties and Responsibilities

  • Effectively lead and manage our Professional Service Group to deliver quality services that help us achieve our strategic priorities.
  • Appropriately match Professional Services resources to clients and service offerings.
  • Manage capacity for Professional Services team.
  • Using a trainer model, develop, mentor and coach a team of Professional Services Consultants, Trainers, Facilitators and Client Services representatives.
  • Identify and incorporate innovative ideas, tools and initiatives across entire Professional Services group.
  • Effectively leading and managing our Client Services Group to meet the company’s financial budgets and goals.
  • Develop and implement effective sales processes to assure that we are proactively meeting our clients’ needs and wants.
  • Create and implement an integrated marketing and advertising plan.
  • Collaborate with owners and Business Development Task Force to lead the ongoing growth of the organization by finding new business opportunities and building the company brand.
Support Specialist
Missouri, Kansas City

The Support Specialist is the sole NCM representative working in support of Clients/Groups who are not assigned to an Executive Conference Moderator or Consultant. The Specialist serves as the primary customer service contact for NCM clients as well as a liaison to all other company departments ensuring adequate compliance for all NCM clients’ business needs. He/She also works in support of the overall objectives of the Client Success Team, completing tasks assigned by Meeting Specialists or Client Success Specialists.

Duties and Responsibilities
• Serves as the primary point of contact for NCM clients, corresponding via email, phone, and fax to troubleshoot and assist with the needs of the client.
• Meeting material maintenance; proofing, editing, and preparing meeting literature. Proofs any client facing material to ensure accuracy and professionalism on behalf of the company.
• Assists in ensuring clients’ monthly products are submitted and produced by groups’ stated deadlines by conducting follow-ups and sending reminders to all necessary clients regarding the submission of their monthly financial data.
• Additionally, communicating with the Client Success Specialist(s) regarding any potential impacts to stated deadlines.
• Completion of tasks assigned by the Meeting Specialists including, but not limited to, verification of Contract Request forms, and preparation and proofing of Group Resumes and Meeting Registration forms.
• Completion of tasks assigned by the Client Success Specialists including, but not limited to, the preparation and proofing of Activity Sign-up forms, Agenda Topics, Meeting Agendas, and compiling and recapping homework assignments.
• Overall management of the Idea Book which includes compiling approved ideas into a finalized booklet that is provided to clients as a valuable resource per meeting cycle.
• Overall management of anniversary cards for all NCM members.
• Responsible for aiding with priorities tasked to the Meeting Specialists and Client Success Specialists when daily priorities have been achieved in the Support Specialist role.
• Assists with new employee training as needed. As such, the associate is knowledgeable and efficient with all responsibilities within the role.
• Assists with work overflow.

Client Engagement Specialist
Missouri, Kansas City

The ?Client Engagement Specialist is responsible for keeping our clients satisfied and engaged in NCM Institute Services, resulting in retention of divisional revenue. This role will focus on interacting with our clients and helping to optimize and grow our client portfolio.?

Duties and Responsibilities
??? ?Follow-up post-training with clients for support and additional opportunities
??? ?Proactively contacts clients to check in, answer questions and schedule training if needed.
??? ?Maintain client relationships to ensure positive brand experience.
??? ?Regularly meet with Operations Manager to discuss overall and/or specific client needs.
??? ?Contacts/Prepares GMEP students prior to their 1st session to make sure they are setup for success.
??? ?Reviews, analyzes, and sends out all survey responses to the necessary individuals and makes initial point of contact for client satisfaction concerns found in review.
??? ?Hit retention goals for deferred revenue (unscheduled classes)
??? ?Assist in continuing to strategize on effective retention plans.
??? ?Analyzes class capacity, waitlists, and deferred revenue and suggests ways to maximize revenue capture.
??? ?Books and manages deferred revenue.
??? ?In conjunction with NCMI Operations Manager, acts as client subject matter expert on NCM sales and marketing campaigns.
??? ?Contacts leads from the classroom and e-Learning platform for possible consulting/coaching/class revenue.
??? ?Keeps up with all current e-learning trends and updates platform, as needed
??? ?Handles all aspects of virtual training attendance and tracking of required items for VT classes
??? ?Cohosts all virtual training sessions
??? ?Monthly reports for VP, US

Qualifications
??? ?Bachelor?s Degree required. ?
??? ?A minimum of 3 years related work experience.
??? ?Retail automotive experience considered an asset.
??? ?Knowledge in e-Learning Platforms?
??? ?Knowledge of CRM/databases and Salesforce.com proficiency.
??? ?Advanced capabilities with Microsoft Office, specifically Excel.?
??? ?Strong business acumen.
??? ?Strong planning and project management skills.
??? ?Professional, enthusiastic, and resourceful.
??? ?Completes all responsibilities in a timely and accurate manner to meet organizational and client needs and remain cost effective. ?
??? ?While performing the duties of this job, the employee is routinely required to stand, walk, sit, and speak.?
?

#LI-BS1

Product Owner
New Brunswick, Moncton

The echo Product Owner is responsible to ensure the proper prioritization and support is provided to all teams in order to successfully achieve echo project deliverables. Meeting with clients on specific requests, determining product impacts, suggesting alternate approaches and determining innovative solutions to client requests. Serving as an SME with the echo team to provide guidance through all deliveries and identify process improvements.


Duties and Responsibilities

  • Prioritize and complete sprint backlogs, including breaking down digestible tasks and ensuring the resolution of dependency blockers
  • Plan and coordinate two-week sprints
  • Triage all new items, projects and bugs
  • Assign task priority and severity and confirm the availability of all required information
  • Determine client needs and requirements
  • Write detailed requirements into Product Backlog Items (PBIs) and/or user stories.
  • Serve as an SME for developers and configuration, quality assurance, client solutions and project management teams
  • Create documentation, including online help information for new functionality and features, training documentation, how-to’s and technical emails to internal or external parties
  • Complete internal and external client demonstrations
Sales Consultant
New Brunswick, Moncton

The primary purpose of the Sales Consultant is to build a market position by locating, developing, defining, and closing business relationships. They will manage the sales process from start to finish to continue to increase revenue streams and grow the division through selling of the products.

Duties and Responsibilities

  • Builds and maintains a network of sources from which to identify new sales leads through direct interactions (calling, email, etc)
  • Build relationships with prospective clients through ongoing communication and relationship management
  • Track all sales activities in company CRM system and keep current by updating account information regularly
  • Research client/prospect to make sure information in CRM is accurate prior to contacting.
  • Identify and qualify key decision-makers in the dealership (typically dealers, CFOs, GMs and COOs).
  • Prequalify the dealership with engaging questions to ensure it is a good fit.
  • Schedule appointments with key decision-makers to advance opportunities.
  • Demonstrates the functions and utility of product via web or in-person.
  • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
  • Maintain and manage pipeline of prospects
  • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
  • Coordinate with other team members and departments to optimize the sales effort
  • Periodically meet with manager to review progress and identify areas of opportunity.
  • Assists manager in continuing to strategize on effective sales plans.

 

Director of Performance Solutions
Missouri, Kansas City

The Director of Performance Solutions will lead, manage and develop the NCM moderator and instructor team staff and services quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead and direct the development, enhancement and/or use and understanding of NCMs professional services to support VP and corporate objectives.
Lead, onboard, manage and develop a team of approximately 35 professional service providers and subject matter experts in a fast-paced, growing organization.
Regularly attend and audit group meetings on-site consulting engagements, and institute classes to assess, evaluate performance, and coach SMEs.
Create and maintain a performance management framework that ensures adherence to NCM service delivery standards.
Work with industry vendors and experts to maintain a current understanding of the automotive industry.
Maintain a continual understanding of trends and best practices in collobration, education, and consulting.
Develop and maintain relationships with clients to ensure a current understanding of their needs and opportunities.
Work with NCMs Director of Business Development to develop programs and campaigns that align with clients needs.
Monitor and respond to client feedback to ensure exemplary service levels and client satisfaction.