For non-auto clients, visit sf.ncmassociates.com.
Service Management Program
Our Service Management program includes all three courses—Foundation, Strategies, and Application. In these courses you will gain the knowledge to improve your service department sales and profitability, and exceed customer expectations through world-class service.
Save $1,000 USD with this Package!
Service Management I is the foundational course in a three-part dealership leadership program designed to help service managers improve labor efficiency, increase productivity, and maximize service department profitability. Participants will learn how to identify and capitalize on Opportunities to Do Business (OTDB), strengthen accountability, enhance communication, and implement effective performance management strategies. Through instructor-led discussions, department analysis exercises, and practical classroom instruction, learners gain the tools needed to evaluate and optimize service department operations. Using NCM’s Commitment process, participants develop customized action plans focused on improving operational efficiency, driving revenue growth, and achieving long-term dealership success.
Class Length: 2 ½ days
Key Objectives & Competencies:
- Build accountability systems that improve service department performance.
- Evaluate service operations using proven management and benchmarking tools.
- Analyze key financial metrics to improve fixed operations profitability.
- Increase labor rates, margins, and overall service department performance.
- Recruit, develop, and retain top-performing service advisors and technicians.
- Strengthen customer retention through an effective Service Road to the Sale.
- Leverage KPIs and gross profit planning to drive operational success.
- Develop leadership skills that improve team performance and results.
Service Management II: Strategies builds on the foundation established in Service Management I, equipping service leaders with advanced strategies to improve department performance, increase profitability, and drive sustainable growth. Participants will explore strategic planning, service department marketing, sales management, and operational best practices designed to maximize revenue and enhance customer retention. Through instructor-led discussions, department analysis tools, and practical classroom instruction, learners gain actionable insights they can apply immediately within their dealerships. Using NCM's Commitment process, each participant develops a customized improvement plan focused on strengthening leadership effectiveness, optimizing service operations, and achieving long-term fixed operations success.
Class Length: 2 days
Key Objectives & Competencies:
- Increase service drive profitability through advanced sales management strategies.
- Forecast sales, labor, and gross profit to improve operational planning.
- Develop and optimize express service operations for growth and efficiency.
- Implement production management systems that maximize technician productivity.
- Leverage digital marketing strategies to increase fixed operations revenue.
- Design service menus that improve customer value and sales opportunities.
- Strengthen collaboration between service and parts to improve profitability.
- Develop and present a strategic action plan focused on measurable results.
Service Management III: Application is the capstone course in the Service Management series, designed to help dealership leaders successfully implement and sustain the strategies developed in previous courses. Focused on real-world application, this advanced program emphasizes improving service department efficiency, operational effectiveness, and long-term profitability. Participants review and share the results of their Commitment plans, gaining valuable insights through peer-to-peer collaboration and best-practice discussions. Through instructor-led training, department analysis, and interactive learning experiences, learners refine their leadership skills and develop actionable strategies to enhance fixed operations performance, strengthen team accountability, and drive measurable dealership success.
Class Length: 2 days
Key Objectives & Competencies:
- Maximize service department revenue through advanced ASR and MPI strategies.
- Strengthen accountability and operational excellence through proven leadership practices.
- Improve productivity with effective time, task, and priority management systems.
- Coach and develop high-performing teams that drive consistent results.
- Analyze service department expenses to improve profitability and efficiency.
- Align compensation, performance goals, and accountability to business objectives.
- Build effective training programs that strengthen advisor and technician performance.
- Develop and present a strategic action plan focused on long-term growth.
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3