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Service Management I
Service Management I is the foundational course in a three-part leadership program designed to help service managers improve labor efficiency, increase productivity, and maximize service department profitability. Participants learn how to leverage Opportunities to Do Business (OTDB), strengthen accountability, develop high-performing teams, and implement proven processes that drive operational excellence. Through instructor-led discussions, department analysis tools, and practical learning exercises, learners gain actionable strategies to improve labor rates, increase margins, optimize service operations, and strengthen leadership effectiveness. Using the Guarantee of Action (GOA) process, each participant creates a customized plan to enhance department performance and achieve long-term dealership success.
- Live Session 1: Maximizing Productivity
- Live Session 2: Improving Your Labor Rate and Margins
- Live Session 3: The Service Department’s Road to Sale
- Live Session 4: Recruiting, Hiring, and Onboarding a High Performing Team
To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.
Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days
Key Objectives & Competencies:
- Build a strong foundation for leading a high-performing service department.
- Use financial metrics and NCM Benchmark® data to improve profitability.
- Increase labor gross profit through effective pricing and margin management.
- Recruit, hire, and onboard top-performing service department talent.
- Reduce turnover by developing strong leadership and retention strategies.
- Build accountability systems that improve team performance and execution.
- Strengthen communication skills that inspire employee engagement and growth.
- Develop leadership practices that drive long-term service department success.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Management I
- Cost:
- $1,945 USD | Per Seat
- Requirements:
- None
- Recommended for:
- Service Managers, Assistant Service Managers, and Fixed Operations Directors
Session Dates & Availability
| July 15, 2026 | S2 | Available |
| July 22, 2026 | S3 | Available |
| July 29, 2026 | S4 | Available |
| October 2, 2026 | S1 | Available |
| October 9, 2026 | S2 | Available |
| October 16, 2026 | S3 | Available |
| October 23, 2026 | S4 | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3