Service Management I

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement. Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

  • Live Session 1: Maximizing Productivity
  • Live Session 2: Improving Your Labor Rate and Margins
  • Live Session 3: The Service Department’s Road to Sale
  • Live Session 4: Recruiting, Hiring, and Onboarding a High Performing Team

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff
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Save thousands when you purchase more than one course within any applicable multi-part program!

Service Management I

$1895 | Per Seat
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Session Dates & Availability

May 3, 2024 S1 Available
May 10, 2024 S2 Available
May 17, 2024 S3 Available
May 24, 2024 S4 Available
August 2, 2024 S1 Available
August 9, 2024 S2 Available
August 16, 2024 S3 Available
August 23, 2024 S4 Available
November 6, 2024 S1 Available
November 13, 2024 S2 Available
November 20, 2024 S3 Available
November 27, 2024 S4 Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

  • Cancellation on or before Session 1: 100%
  • Cancellation on or before Session 2: 60%
  • Cancellation on or before Session 3: 30%
  • No Refund will be awarded after completion of Session 3