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Parts & Accessories Management I
Parts & Accessories Management I is a foundational dealership training course designed to help Parts Managers improve inventory performance, increase profitability, and strengthen department leadership. Participants learn proven strategies for inventory management, margin optimization, inventory turns, obsolescence reduction, and process improvement to maximize parts department performance. The course also explores the key metrics and operational best practices that drive profitability while improving communication and collaboration across the dealership. Through instructor-led discussions, department analysis tools, practical exercises, and NCM’s Guarantee of Action (GOA) process, learners develop customized action plans that deliver measurable improvements in inventory control, operational efficiency, and long-term dealership success.
This course will utilize NCM's Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.
- Live Session 1: Building the Foundation for a Thriving Parts Department
- Live Session 2: Maximizing Your Inventory
- Live Session 3: Reducing Frozen Capital, Obsolescence, and Lost Sales
- Live Session 4: Mastering Your Physical and Perpetual Inventory
To maximize your learning from this course, all 4 live sessions are mandatory. Individual sessions are available for purchase, contact our team for more details.
Session Length:4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days
Key Objectives & Competencies:
- Establish performance goals and KPIs that drive BDC success.
- Enhance the digital customer experience to increase engagement and conversions.
- Implement proven lead management processes that improve response times and results.
- Optimize BDC structure, staffing, and compensation for maximum effectiveness.
- Recruit, develop, and retain high-performing internet sales professionals.
- Strengthen communication skills across phone, text, email, and video channels.
- Overcome customer objections using modern sales and engagement strategies.
- Conduct performance reviews that improve accountability and operational results.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Parts & Accessories Management I
- Cost:
- $1,945 USD | Per Seat
- Requirements:
- None
- Recommended for:
- Parts Managers, Assistant Parts Managers, Service Managers, Fixed Operations Directors, and General Managers
Session Dates & Availability
| August 7, 2026 | S1 | Available |
| August 14, 2026 | S2 | Available |
| August 21, 2026 | S3 | Available |
| August 28, 2026 | S4 | Available |
| November 4, 2026 | S1 | Available |
| November 11, 2026 | S2 | Available |
| November 18, 2026 | S3 | Available |
| November 25, 2026 | S4 | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3