Service Management III: Application

Service Management III: Application is the capstone course in the Service Management series, designed to help dealership leaders successfully implement and sustain the strategies developed in previous courses. Focused on real-world application, this advanced program emphasizes improving service department efficiency, operational effectiveness, and long-term profitability. Participants review and share the results of their Commitment plans, gaining valuable insights through peer-to-peer collaboration and best-practice discussions. Through instructor-led training, department analysis, and interactive learning experiences, learners refine their leadership skills and develop actionable strategies to enhance fixed operations performance, strengthen team accountability, and drive measurable dealership success.

Class Length:2 days

Key Objectives & Competencies:

Maximize service department revenue through advanced ASR and MPI strategies.
Strengthen accountability and operational excellence through proven leadership practices.
Improve productivity with effective time, task, and priority management systems.
Coach and develop high-performing teams that drive consistent results.
Analyze service department expenses to improve profitability and efficiency.
Align compensation, performance goals, and accountability to business objectives.
Build effective training programs that strengthen advisor and technician performance.
Develop and present a strategic action plan focused on long-term growth.

HOW TO CONVINCE YOUR BOSS

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Service Management III: Application

Cost:: $1,845 USD | Per Seat
Requirements:: Service Management I: Foundation & Service Management II: Strategies
Recommended for:: Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

August 5 - 6, 2026	Kansas City, MO	Available
September 14 - 15, 2026	Kansas City, MO	Contact Us For Availability
September 23 - 24, 2026	Toronto, ON	Contact Us For Availability
November 23 - 24, 2026	Kansas City, MO	Available
December 21 - 22, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

I thought I knew a lot about my business until I started and completed NCMi classes. I highly recommend all service personnel take these classes even if you think you don't need it.

Kevin Hamric, Service Director, Appel Ford

After 30 plus years in the car business, I have been through a lot of different training sessions. NCMi's Service Management Program is the most applicable and helpful I've had!

Larry Peterson, Service Manager, H&H Buick GMC

When I first attended NCMi's Service Management Program, I was unsure of my abilities. Now, as a graduate, I have complete confidence in myself and my role in the dealership!

Michael Teem, Assistant Service Manager, Sonora Ford

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3