Service Management II: Strategies
Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department. Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.
Class Length:2 days
Key Objectives & Competencies:
- Create effective service menus
- Determine the impact of the parts department on the service department and vice versa
- Understand advanced production structures to improve shop capacity
- Develop good, better, best maintenance menu options
- Overcome common parts-related obstacles in the service department
- Develop a tracking system for important service drive sales measurements
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Management II: Strategies
- Cost:
- $1,845 | Per Seat
- Requirements:
- Service Management I: Foundation
- Recommended for:
- Service Managers, Assistant Service Managers, and Fixed Operations Directors
Course Dates & Availability
December 18 - 20, 2024 | Kansas City, MO | Available |
December 18 - 20, 2024 | Toronto, ON | Available |
January 15 - 17, 2025 | Kansas City, MO | Available |
February 5 - 7, 2025 | Kansas City, MO | Available |
March 5 - 7, 2025 | Kansas City, MO | Available |
March 19 - 21, 2025 | Toronto, ON | Available |
April 9 - 11, 2025 | Kansas City, MO | Available |
May 7 - 9, 2025 | Kansas City, MO | Available |
June 4 - 6, 2025 | Kansas City, MO | Available |
June 25 - 27, 2025 | Toronto, ON | Available |
July 9 - 11, 2025 | Kansas City, MO | Available |
August 13 - 15, 2025 | Kansas City, MO | Available |
September 10 - 12, 2025 | Kansas City, MO | Available |
September 17 - 19, 2025 | Toronto, ON | Available |
October 8 - 10, 2025 | Kansas City, MO | Available |
November 5 - 7, 2025 | Kansas City, MO | Available |
December 10 - 12, 2025 | Kansas City, MO | Available |
December 17 - 19, 2025 | Toronto, ON | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3