Service Management II: Strategies

Service Management II: Strategies builds on the foundation established in Service Management I, equipping service leaders with advanced strategies to improve department performance, increase profitability, and drive sustainable growth. Participants will explore strategic planning, service department marketing, sales management, and operational best practices designed to maximize revenue and enhance customer retention. Through instructor-led discussions, department analysis tools, and practical classroom instruction, learners gain actionable insights they can apply immediately within their dealerships. Using NCM's Commitment process, each participant develops a customized improvement plan focused on strengthening leadership effectiveness, optimizing service operations, and achieving long-term fixed operations success.

Class Length:2 days

Key Objectives & Competencies:

Increase service drive profitability through advanced sales management strategies.
Forecast sales, labor, and gross profit to improve operational planning.
Develop and optimize express service operations for growth and efficiency.
Implement production management systems that maximize technician productivity.
Leverage digital marketing strategies to increase fixed operations revenue.
Design service menus that improve customer value and sales opportunities.
Strengthen collaboration between service and parts to improve profitability.
Develop and present a strategic action plan focused on measurable results.

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Service Management II: Strategies

Cost:: $1,845 USD | Per Seat
Requirements:: Service Management I: Foundation
Recommended for:: Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

July 22 - 24, 2026	Kansas City, MO	Available
August 26 - 28, 2026	Kansas City, MO	Available
September 16 - 18, 2026	Toronto, ON	Available
September 23 - 25, 2026	Kansas City, MO	Available
October 21 - 23, 2026	Kansas City, MO	Available
November 11 - 13, 2026	Kansas City, MO	Available
December 9 - 11, 2026	Toronto, ON	Available
December 16 - 18, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

NCMi offers some of the best training for fixed operations in North America!

Jens Eggers, Service Manager, Clarkdale Volkswagen

You can tell the instructors and staff cares about their students. They are knowledgeable, helpful, and everything I have learned in these courses will apply to my dealership. I highly recommend these programs for any position in a dealership.

Katie Thompson, Service Manager, Kia Store East

Training with NCMi was the best training I’ve ever received.

Shawn Pevey, Service Manager, Battleground Kia

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3