Service Management I: Foundation

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement. Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length:2 ½ days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff

New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks

Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Service Management I: Foundation

2 ½ days | Per Seat
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

November 9 - 11, 2020 Kansas City, MO Available
November 10, 2020 Virtual Training* Available
December 8, 2020 Virtual Training* Available
December 14 - 16, 2020 Kansas City, MO Available
January 6, 2021 Virtual Training* Available
January 25 - 27, 2021 Kansas City, MO Available
March 3, 2021 Virtual Training* Available
March 15 - 17, 2021 Kansas City, MO Available
April 12 - 14, 2020 Kansas City, MO Available
May 5, 2021 Virtual Training* Available
June 7 - 9, 2021 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

NCMi had great mentors and a well-taught class with many takeaways. You are learning to be a great leader, how to understand your people, and how to obtain profits while getting your folks on board.

Daniella LaGassa, Master Certified Service Manager, Meade Lexus of Lakeside

You do not know what you do not know. This NCMi course has opened my eyes to the holes in our operations and provided me with strategies to address the issues. I look forward to more NCMi training.

Lee Reeves, Operations Manager, Sabine River Ford

I have adhered to the teachings of NCMi and implemented their strategies in my dealership. Since then, we have grown 40% in all departments. I am sending all my teammates to these courses!

Rob Terry, General Manager, Findlay Motor Company

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.