Service Advisor Training Program
Service Advisor Training Program is a two-part program that will prepare any service advisor to deliver industry-leading customer service while expanding sales opportunities. Taught by industry experts, students will master the skills needed to become the future leaders of your dealership. This package bundles the Service Advisor Training I and II courses at a reduced rate.
Save $750 with this Package!
Service Advisor Training I equips automotive service advisors with essential skills to boost customer satisfaction and optimize dealership performance. This foundational training emphasizes accountability, customer satisfaction, and performance metrics, providing practical tools to enhance customer retention and improve performance metrics. Attendees will also learn to implement the "Road to the Sale" approach effectively, gaining critical knowledge to excel in a dealership environment and build a successful career in the automotive industry.
Class Length: 1 day
Key Objectives & Competencies:
- Explain the importance of the service advisor role and its impact on dealership success.
- Calculate and interpret Key Performance Indicators (KPIs) that drive dealership profitability.
- Identify strategies to build trust and rapport with customers to enhance loyalty.
- Demonstrate best practices for each stage of the “Service Road to the Sale” process.
- Compare performance metrics between average and world-class service advisors to develop actionable improvement strategies.
Service Advisor Training II equips participants with advanced skills in profit control, customer engagement, and objection handling. Through guidance from industry experts, attendees learn practical techniques to enhance profitability and strengthen customer relationships. This training builds on foundational skills, focusing on advanced service selling strategies, managing objections, and effective communication. Graduates of the course gain valuable tools to maximize sales, improve interactions with customers and technicians, and drive dealership profitability.
Class Length: 1 day
Key Objectives & Competencies:
- Understand the financial impact of discounting and learn techniques for handling discount requests.
- Explore unapplied time and strategies to improve profitability.
- Develop techniques for building trust and loyalty with customers.
- Adapt communication styles across in-person, phone, and email interactions.
- Address common objections (Need, Urgency, Trust, Money, Time) with specific strategies.
- Explain best practices and effective strategies for vehicle Multi-Point Inspections (MPIs) and Additional Service Recommendations (ASRs).
SAT III is a comprehensive two-day class designed to transform service advisors into world-class professionals by building on the foundational skills acquired in SAT I and SAT II. The course emphasizes practical application through real-world scenarios, providing participants with new skills, insights, and a clear plan for positively impacting their dealerships.
Class Length: 2 Days
Key Objectives & Competencies:
- Understand the importance of the service advisor role and its financial impact.
- Assess personal strengths and weaknesses and develop actionable improvement plans.
- Perfect the walk-around process through role-playing.
- Implement effective communication strategies for different customer types.
- Analyze and correct common mistakes in Repair Orders.
- Calculate and manage Effective Labor Rates to enhance service efficiency.
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3