For non-auto clients, visit sf.ncmassociates.com.
Service Advisor Training I
Service Advisor Training I is a comprehensive training course designed to equip dealership Service Advisors with the skills needed to improve customer satisfaction, increase retention, and drive service department profitability. Participants will learn the fundamentals of accountability management, key service performance metrics, customer relationship building, and the Service Road to the Sale process. Through interactive discussions, practical exercises, and real-world dealership applications, learners gain the tools to enhance communication, build customer trust, and improve service performance. The course also focuses on understanding critical KPIs, maximizing labor sales opportunities, and delivering exceptional customer experiences that support long-term dealership success.
Class Length:1 day
Key Objectives & Competencies:
- Build accountability habits that drive consistent service advisor performance.
- Understand key service department metrics that impact profitability.
- Improve labor sales and productivity through performance-focused best practices.
- Strengthen customer satisfaction and retention through trust-based communication.
- Learn proven techniques for managing customer expectations and loyalty.
- Master the Service Road to the Sale process to increase sales effectiveness.
- Identify opportunities to improve customer experience at every touchpoint.
- Develop skills that contribute to long-term service department success.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training I
- Cost:
- $795 USD | Per Seat
- Requirements:
- None
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
| July 7, 2026 | Virtual Training** | Available |
| July 27, 2026 | Orlando, FL | Available |
| August 5, 2026 | Virtual Training** | Available |
| August 24, 2026 | Kansas City, MO | Available |
| September 8, 2026 | Virtual Training** | Available |
| October 7, 2026 | Virtual Training** | Available |
| October 12, 2026 | Scottsdale, AZ | Available |
| October 19, 2026 | Toronto, ON | Available |
| November 9, 2026 | Dallas, TX | Available |
| December 7, 2026 | Virtual Training** | Available |
| December 14, 2026 | Orlando, FL | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3