Service Advisor Training I

In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.

Class Length:1 day

Key Objectives & Competencies:

  • Critical KPIs (key performance indicators) such as gross profit and effective labor rate
  • Understanding the service “Road to the Sale” process
  • Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
  • Improving closing ratios for service drive sales

New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks

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Service Advisor Training I

$795 | Per Seat
Recommended for:
Service Advisor / Service Writer

Course Dates & Availability

October 27, 2021 Kansas City, Mo. Available
November 3, 2021 Virtual Training* Available
December 7, 2021 Virtual Training* Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.