Service Advisor Training I

In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.

Class Length:1 day

Key Objectives & Competencies:

  • Critical KPIs (key performance indicators) such as gross profit and effective labor rate
  • Understanding the service “Road to the Sale” process
  • Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
  • Improving closing ratios for service drive sales

New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks

Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Service Advisor Training I

$795 | Per Seat
Recommended for:
Service Advisor / Service Writer

Course Dates & Availability

December 2, 2020 Virtual Training* Available
January 7, 2021 Virtual Training* Available
February 3, 2021 Virtual Training* Available
March 5, 2021 Virtual Training* Available
April 5 - 5, 2021 Kansas City, MO Available
April 7, 2021 Virtual Training* Available
May 7, 2021 Virtual Training* Available
June 7, 2021 Virtual Training* Available
June 24 - 24, 2021 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

This class is absolutely amazing! Whether you’ve been in the business for years, months, or days, I promise you will learn things you didn’t already know!

Ashley McGee, Service Advisor, Hyundai of North Charleston

NCM offers courses that are "real world" for service advisors. It’s refreshing to have such knowledgeable instructors who have actually done the jobs that they are training on.

Brad Bedford, Service Manager, Mungenast Lexus of St. Louis

I would highly recommend this class for new service advisors.

Thomas Thalhammer, Service Advisor, ELCO Chevrolet and Cadillac

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.