Service Advisor Training I
In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.
Class Length:1 day
Key Objectives & Competencies:
- Critical KPIs (key performance indicators) such as gross profit and effective labor rate
- Understanding the service “Road to the Sale” process
- Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
- Improving closing ratios for service drive sales
New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training I
- Cost:
- $795 | Per Seat
- Requirements:
- None
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
| June 7, 2023 | Virtual Training* | Available |
| June 12, 2023 | Toronto, Ontario | Available |
| July 6, 2023 | Grapevine, Tx. | Available |
| July 7, 2023 | Virtual Training* | Available |
| August 1, 2023 | Virtual Training* | Available |
| August 3, 2023 | Scottsdale, Az. | Available |
| September 6, 2023 | Virtual Training* | Available |
| September 7, 2023 | Kansas City, Mo. | Available |
| October 2, 2023 | Kansas City, Mo. | Available |
| October 19, 2023 | Toronto, Ontario | Available |
| December 8, 2023 | Virtual Training* | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3