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Service Advisor Training II
Service Advisor II is an advanced training course designed to help Service Advisors improve profitability, strengthen customer relationships, and master effective service selling techniques. Building on foundational skills, participants learn how to control lost profit, reduce unapplied time, leverage Multi-Point Inspections (MPI) and Additional Service Recommendations (ASR), and conduct more effective customer needs assessments. The course also focuses on advanced communication strategies, objection handling, and relationship-building skills that increase customer trust and service sales. Through interactive discussions, practical exercises, and real-world dealership applications, learners gain actionable strategies to enhance customer satisfaction, improve service department performance, and drive dealership profitability.
Class Length:1 day
Key Objectives & Competencies:
- Increase service department profitability by reducing discounting and lost profit.
- Strengthen customer relationships through advanced communication techniques.
- Improve customer interactions across in-person, phone, and digital channels.
- Maximize service sales opportunities through effective MPI and ASR processes.
- Conduct thorough needs assessments to improve diagnostic accuracy and trust.
- Build stronger customer rapport through consultative selling techniques.
- Overcome common customer objections with proven communication strategies.
- Increase service revenue through advanced service sales and recommendation skills.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training II
- Cost:
- $795 USD | Per Seat
- Requirements:
- Service Advisor Training I
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
| July 28, 2026 | Orlando, FL | Available |
| August 4, 2026 | Virtual Training** | Available |
| August 25, 2026 | Kansas City, MO | Available |
| October 8, 2026 | Virtual Training** | Available |
| October 13, 2026 | Scottsdale, AZ | Available |
| October 20, 2026 | Toronto, ON | Available |
| November 10, 2026 | Dallas, TX | Available |
| December 8, 2026 | Virtual Training** | Available |
| December 15, 2026 | Orlando, FL | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3