For non-auto clients, visit sf.ncmassociates.com.
Service Advisor Training III
Service Advisor III is the capstone course in the Service Advisor training series, designed to help advisors elevate their performance and become world-class customer service and sales professionals. Building on the skills developed in SAT I and SAT II, this advanced course focuses on real-world application, problem-solving, and continuous performance improvement. Participants assess their strengths, identify growth opportunities, and create measurable action plans to enhance customer satisfaction, increase service sales, and improve dealership performance. Through interactive activities, group discussions, case studies, and professional development planning, learners gain practical strategies and leadership skills that drive long-term success in today’s competitive automotive service environment.
Class Length:2 Days
Key Objectives & Competencies:
- Elevate service advisor performance through world-class accountability practices.
- Assess and strengthen the key traits of top-performing service advisors.
- Master walk-around techniques that build trust and increase sales opportunities.
- Adapt communication strategies to improve customer satisfaction and loyalty.
- Increase profitability by effectively managing labor rates and work mix.
- Leverage key service advisor KPIs to drive measurable performance improvements.
- Improve productivity through advanced time, task, and priority management.
- Solve real-world service challenges through collaborative problem-solving strategies.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training III
- Cost:
- $1,845 USD | Per Seat
- Requirements:
- Service Advisor Training II (Mandatory 90 day waiting period after completing SAT II)
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
| August 12 - 13, 2026 | Kansas City, MO | Available |
| November 23 - 24, 2026 | Kansas City, MO | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3