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General Management Program
NCMi's General Management Program is comprised of two courses designed to help you become a better leader through accountability management and financial management. You will also learn proven variable and fixed operation processes and management best practices that will help you drive more strategic growth and profitability in your dealership.
Save $750 USD with this Package!
General Management I is the first course in a two-part leadership development program for dealership general managers. Designed to strengthen knowledge in key operational areas, this course provides an in-depth look at accountability management, dealership financials, and fixed operations. Through instructor-led discussions, performance analysis exercises, and interactive learning, participants will gain practical strategies to improve departmental performance and drive dealership profitability. Using NCM’s proven Commitment process, learners will create a customized action plan tailored to their dealership’s unique opportunities and challenges, helping them become more effective, well-rounded leaders.
Class Length: 3 ½ days
Key Objectives & Competencies:
- Strengthen accountability systems that drive dealership performance and results.
- Optimize inventory, asset management, and cash flow strategies.
- Interpret financial statements to make confident business decisions.
- Use NCM financial analysis tools to identify improvement opportunities.
- Reduce expenses and improve overall dealership profitability.
- Evaluate and enhance fixed operations performance and productivity.
- Improve parts pricing, inventory control, and margin management.
- Develop and present a dealership-specific action plan for growth.
General Management II is the culminating course in this two-part dealership leadership program, providing an in-depth exploration of variable operations with a strong focus on used vehicle management. Participants will learn how to analyze performance, improve profitability, and drive results across key dealership departments. Through instructor-led discussions, hands-on department analysis, and structured classroom instruction, learners develop practical strategies to strengthen operational effectiveness and leadership skills. Using NCM’s Commitment process, each participant creates a customized action plan to address their dealership’s unique opportunities and challenges, helping them become more effective and well-rounded dealership leaders.
Class Length: 3 ½ days
Key Objectives & Competencies:
- Advance accountability leadership to drive stronger dealership performance.
- Master variable operations management through sales-focused performance metrics.
- Increase sales effectiveness with proven lead and opportunity management strategies.
- Optimize F&I processes to improve profitability, compliance, and customer experience.
- Leverage digital marketing and internet sales to drive conversion growth.
- Develop advanced used vehicle sourcing, pricing, and inventory strategies.
- Improve inventory turn and profitability by reducing aging vehicle risk.
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3