General Management II: Variable Ops Mgmt

General Management II is the culminating course in this two-part dealership leadership program, providing an in-depth exploration of variable operations with a strong focus on used vehicle management. Participants will learn how to analyze performance, improve profitability, and drive results across key dealership departments. Through instructor-led discussions, hands-on department analysis, and structured classroom instruction, learners develop practical strategies to strengthen operational effectiveness and leadership skills. Using NCM’s Commitment process, each participant creates a customized action plan to address their dealership’s unique opportunities and challenges, helping them become more effective and well-rounded dealership leaders.

Class Length:3 ½ days

Key Objectives & Competencies:

Advance accountability leadership to drive stronger dealership performance.
Master variable operations management through sales-focused performance metrics.
Increase sales effectiveness with proven lead and opportunity management strategies.
Optimize F&I processes to improve profitability, compliance, and customer experience.
Leverage digital marketing and internet sales to drive conversion growth.
Develop advanced used vehicle sourcing, pricing, and inventory strategies.
Improve inventory turn and profitability by reducing aging vehicle risk.

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General Management II: Variable Ops Mgmt

Cost:: $2,245 USD | Per Seat
Requirements:: None
Recommended for:: General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

July 13 - 16, 2026	Toronto, ON	Available
August 17 - 20, 2026	Kansas City, MO	Available
November 16 - 19, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

The class really forces you to look at the operations back in the store. I believe that was just as important as some great facts that were covered.

Chris Previtire, General Manager, Center BMW

This was one of the most valuable training courses I have ever attended in my 35 years in the automotive industry.

Ralph Sells, General Sales Manager, Performance Lexus

This class really opened my eyes on accountability and commitment. So many ideas and processes. I really felt like Robin peeled the onion of opportunity for me.

Tom Schnelle, Sales Manager, Phil Long Ford Lincoln

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3