General Management I: Financial & Fixed Ops Mgmt

General Management I is the first course in a two-part leadership development program for dealership general managers. Designed to strengthen knowledge in key operational areas, this course provides an in-depth look at accountability management, dealership financials, and fixed operations. Through instructor-led discussions, performance analysis exercises, and interactive learning, participants will gain practical strategies to improve departmental performance and drive dealership profitability. Using NCM’s proven Commitment process, learners will create a customized action plan tailored to their dealership’s unique opportunities and challenges, helping them become more effective, well-rounded leaders.

Class Length:3 ½ days

Key Objectives & Competencies:

Strengthen accountability systems that drive dealership performance and results.
Optimize inventory, asset management, and cash flow strategies.
Interpret financial statements to make confident business decisions.
Use NCM financial analysis tools to identify improvement opportunities.
Reduce expenses and improve overall dealership profitability.
Evaluate and enhance fixed operations performance and productivity.
Improve parts pricing, inventory control, and margin management.
Develop and present a dealership-specific action plan for growth.

HOW TO CONVINCE YOUR BOSS

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General Management I: Financial & Fixed Ops Mgmt

Cost:: $2,245 USD | Per Seat
Requirements:: None
Recommended for:: General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

August 10 - 13, 2026	Kansas City, MO	Available
October 12 - 15, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

I received the knowledge I needed to go back to my dealership and make small tweaks to increase our profitability. I would recommend this course to any new or seasoned General Manager.

Johnathan Campbell, General Manager, Redding Subaru

This is the most powerful class I have ever attended. I thought I knew a lot, but this class really opened my eyes ... It shows you how similar each department is.

Thomas Schnelle, Sales Manager, Phil Long Ford Lincoln, LLC

Fantastic opportunity for any individual in a management role to gain a greater understanding of how the different departments of a dealership can, and should, complement each other.

Tony Howard, General Manager, Dale Howard, Inc.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3