DEVELOP AND TRAIN TO RETAIN YOUR BEST

General Management I: Financial & Fixed Ops Mgmt

In part one of this two-part program, General Management I will provide you with an opportunity to learn about areas of the dealership that most general managers are the least familiar with. This course will take you through an in-depth understanding of accountability management, dealership financials, and fixed operations. You will gain a better understanding of these departments and how to drive the numbers, which will enable you to be a more complete leader of the dealership. In this course, we will utilize NCM's proprietary Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length:3 ½ days

Key Objectives & Competencies:

Accounting terminology
Income statement and balance sheet
Ways to improve profit through key performance indicators (KPIs)
Parts inventory turn
35 key processes for the service department

HOW TO CONVINCE YOUR BOSS

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General Management I: Financial & Fixed Ops Mgmt

Cost:: $2,245 USD | Per Seat
Requirements:: None
Recommended for:: General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

January 12 - 15, 2026	Kansas City, MO	Available
March 16 - 19, 2026	Kansas City, MO	Available
April 7 - 10, 2026	Toronto, ON	Available
May 18 - 21, 2026	Kansas City, MO	Available
August 10 - 13, 2026	Kansas City, MO	Available
October 12 - 15, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

I received the knowledge I needed to go back to my dealership and make small tweaks to increase our profitability. I would recommend this course to any new or seasoned General Manager.

Johnathan Campbell, General Manager, Redding Subaru

This is the most powerful class I have ever attended. I thought I knew a lot, but this class really opened my eyes ... It shows you how similar each department is.

Thomas Schnelle, Sales Manager, Phil Long Ford Lincoln, LLC

Fantastic opportunity for any individual in a management role to gain a greater understanding of how the different departments of a dealership can, and should, complement each other.

Tony Howard, General Manager, Dale Howard, Inc.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3