In part one of this two-part program, General Management I will provide you with an opportunity to learn about areas of the dealership that most general managers are the least familiar with. This course will take you through an in-depth understanding of accountability management, dealership financials, and fixed operations. You will gain a better understanding of these departments and how to drive the numbers, which will enable you to be a more complete leader of the dealership. In this course, we will utilize NCM's proprietary Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 3 ½ days

Key Objectives & Competencies:

• Accounting terminology
• Income statement and balance sheet
• Ways to improve profit through key performance indicators (KPIs)
• Parts inventory turn
• 35 key processes for the service department

*New Virtual Training Sessions Now Available for This Course*

General Management II builds upon what you learned in General Management I, but also focuses on the variable operations department with added emphasis on the used vehicle department. This course will utilize NCM’s proprietary Guarantee of Action (GOA) plans which provide a roadmap for improvement specific to your dealership and training.

Class Length: 3 ½ days

Key Objectives & Competencies:

• Manage vehicle aging, the single biggest challenge in the used vehicle department
• Manage salesperson activity and production
• Maximize eCommerce marketing
• Develop strategies for the four main opportunities to do business (OTDB)
• Understand and rate your dealership on the 30 key processes for the used vehicle department
• Establish criteria for stocking levels

*New Virtual Training Sessions Now Available for This Course*