Explore Blogs from Industry Experts
Attention to Retention: Current Trends in Fixed Operations – Part I
WRITTEN BY: RICK WEGLEY Posted on 11 29, 2022
Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.Read More
Creating the Customer Experience: Do You Have "It?"
WRITTEN BY: GEORGE GOWEN Posted on 08 09, 2018
Successful dealers of the future will be those who create a customer-driven process. But what kind of process does the customer want? Expert George Gowen has the answer.Read More
Change Your Mindset & Change Your Dealership
WRITTEN BY: STEVE KAIN Posted on 08 02, 2018
Expert Steve Kain shares three ways to increase dealership morale and profits!Read More
Is Training Your Staff a High Priority? It Should Be.
WRITTEN BY: CHRIS KAHRS Posted on 01 18, 2018
Stop ignoring your biggest asset ... training! NCM's Chris Kahrs digs into why training is so important and how it can pay off in your business.Read More