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Attention to Retention: Current Trends in Fixed Operations – Part I
Attention to Retention: Current Trends in Fixed Operations – Part I
WRITTEN BY: RICK WEGLEY

Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.

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Creating the Customer Experience: Do You Have "It?"
Creating the Customer Experience: Do You Have "It?"
WRITTEN BY: GEORGE GOWEN

Successful dealers of the future will be those who create a customer-driven process. But what kind of process does the customer want? Expert George Gowen has the answer.

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Change Your Mindset & Change Your Dealership
Change Your Mindset & Change Your Dealership
WRITTEN BY: STEVE KAIN

Expert Steve Kain shares three ways to increase dealership morale and profits!

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Is Training Your Staff a High Priority? It Should Be.
Is Training Your Staff a High Priority? It Should Be.
WRITTEN BY: CHRIS KAHRS

Stop ignoring your biggest asset ... training! NCM's Chris Kahrs digs into why training is so important and how it can pay off in your business.

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