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Automotive Sales Training for New Hires
Automotive Sales Training for New Hires
WRITTEN BY: REGGIE VAUGHN

As your dealership continues to grow, you want to ensure that your new hires have the training and support needed to successfully build their career. Automotive sales training increasingly utilizes technology, which can help dealership managers balance both training and daily operations. In our most recent blog, NCM Associates Instructor Reggie Vaughn shares his expertise on the sales process in the automotive industry and how to leverage technology for effective new-hire training.

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Attention to Retention: Current Trends in Fixed Operations – Part I
Attention to Retention: Current Trends in Fixed Operations – Part I
WRITTEN BY: RICK WEGLEY

Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.

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Creating the Customer Experience: Do You Have "It?"
Creating the Customer Experience: Do You Have "It?"
WRITTEN BY: GEORGE GOWEN

Successful dealers of the future will be those who create a customer-driven process. But what kind of process does the customer want? Expert George Gowen has the answer.

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Change Your Mindset & Change Your Dealership
Change Your Mindset & Change Your Dealership
WRITTEN BY: STEVE KAIN

Expert Steve Kain shares three ways to increase dealership morale and profits!

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