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How to Achieve Leadership Excellence in the Automotive Business Realm

WRITTEN BY: RICK ULIN Posted on 06 24, 2024

The times, they are a-changin'—and leadership excellence isn't a buzzword; it's a necessity. NCM Associates understands the unique challenges and opportunities automotive leaders face in their day-to-day operations, which is why we're committed to providing the tools, resources, and insights needed to thrive.

Attention to Retention: Current Trends in Fixed Operations – Part II

WRITTEN BY: RICK WEGLEY Posted on 12 28, 2022

No matter how capable you feel at recruiting and retention, the true cost of hiring and turnover carries a price tag beyond dollars and cents – it puts employee satisfaction and engagement at risk. Read the second part of our Attention on Retention Up to Speed blog to learn more about the multi-faceted effect of hiring and turnover, as well as some easy to implement ways of keeping excellent employees engaged and fulfilled.

How to Improve Your Dealership’s Monthly Forecasting

WRITTEN BY: STEVE HALL Posted on 08 23, 2022

The principle to better monthly forecasting is pretty basic – if you want to see real profit potential, use accurate numbers based on real numbers, not imagination. In this blog, Steve Hall explains how a detailed forecasting process and honest calculations help you readily identify the need for more staff and grow your business more effectively.

Calculated Control: How to Manage Effective Labor Rate

WRITTEN BY: RICK WEGLEY Posted on 07 18, 2022

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog