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Future Retail - A Thought Experiment
WRITTEN BY: TOM RYAN

Apple has been long rumored to be entering the personal vehicle market.  Franchise automotive dealers may benefit from a thought experiment that imagines how the Apple Car division will sell cars. What can we learn from this thought experiment? What can we begin implementing today?

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Don't Let Your First Impression Be Your Last Impression
WRITTEN BY: STEVE HALL

What does a new customer see when they pull into your dealership? You only have one chance at a first impression. Make sure it’s a good one with these tips from our expert.

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Why Core Values Can Be the True Pillars for Your Success
WRITTEN BY: RICK WEGLEY

The secret to long term success in any industry, and especially the automotive retail industry, is dependent upon relationships - the degree to which you invest in your employees, the level of service you provide to your customers, and the reputation you have earned as a provider to both your ...

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Effective Labor Rate – Strategies to Maintain Profitability In The Decade Ahead
WRITTEN BY: RICK WEGLEY

Over the last several years many of our client stores have been challenged with the erosion of their effective labor rates, gross profit margins, and gross profit dollars. Much of this can be attributed to a shift in the work-mix coming through our service departments – newer vehicles which require ...

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