Financial Manager Training Guide
When it comes to your business, the finance department is a key bridge between the sales floor and the open road. Finance managers play a crucial role in helping consumers navigate the journey from interested leads to satisfied customers.
As the market and auto industry continue to evolve, finance managers need to stay up on the latest trends, technologies, and training to stay ahead of the pack. We understand just how essential it is to have a knowledgeable, well-equipped financing team. Learn more about our financial manager training guide with advice from Mike Udell, an instructor and consultant at NCM Associates.
Understanding the Sales Process
To set your finance center up for success, managers must have a clear understanding of the sales process. Knowing what it’s like for consumers to go through the process of shopping, deciding, and buying a car is the best way to integrate financing options into the buyer’s journey.
Comprehensive training is crucial for finance managers and their teams. It provides them with the skills and knowledge to help each individual customer navigate the complicated steps of automotive financing.
Building Trust Through Communication
One way to ensure a more streamlined experience for your finance managers, the sales team, and the customer is to focus on communication. Any training must emphasize the need for collaboration between everyone involved.
By working on establishing transparency throughout the buying and financing processes, you’re able to build trust with the customer, which provides them with a more enjoyable experience. This can help dealerships with both individual sales and setting up relationships with long-term customers.
Keeping Up With Cutting-Edge Technology
A large part of understanding today’s sales process is keeping up with the latest technologies. With the market changing constantly and technology advancing rapidly, finance manager training methods must keep pace.
Our training materials ensure that your finance managers are not only trained but also grasp the latest concepts and software. Additionally, they’re designed to both keep up with market trends and meet legal requirements.
Incorporate Digital Tools
On top of being trained on the most state-of-the-art technology, it’s critical for dealers and finance managers to incorporate it into every aspect of their fixed ops. After all, technology has already revolutionized the way automotive shoppers browse and buy their vehicles.
These resources are quickly shaping the landscape of the auto industry. By embracing innovations such as online financing tools and applications, dealers can stay relevant and make things more efficient by streamlining the sales and financing process. NCM offers training materials to let finance managers leverage technology to empower both their financing team and customers.
Learn More About Our Finance Manager Training
With increased transparency, a more tech-savvy team, and more knowledge of the sales process, the right training can help finance managers deliver an unparalleled experience for your customers. Contact NCM Associates to learn more about our comprehensive finance manager training guides and how we can help your dealership find sustained success.