Sales Consultant II

NCMi's Sales Consultant II course continues building on the foundations from Sales Consultant I, focusing on helping both new and experienced salespeople develop the skills and work habits that lead to predictable, consistent growth. Sales Consultant II has been designed to improve a salesperson’s inbound and outbound phone skills, but also introduces modern, digital techniques that are required to compete in today’s automotive landscape – including texting, email, and video. In the retail automotive environment, the sales consultant is an essential piece in the sales process. By learning and implementing the key procedures, best practices, and strategies that are proven to work in any marketplace, your team will be prepared to move more units while growing their earning potential. Our courses are designed to promote interaction between veteran instructors and your industry peers. We believe this environment ensures all students get the personalized attention they need to retain the critical skills necessary to succeed back at the dealership. In this course, students will experience interactive, instructor-led discussions, participate in interactive role playing and group activities, and learn how to master the art of new and used vehicle sales. 

This course is exclusively offered virtually through NCM eLearn.

Class Length:1 Day

Key Objectives & Competencies:

• Developing and utilizing word tracks
• Effective phone communication skills that drive sales
• Modern communication techniques
• Sales processes and systems for any dealership size
• Digital lead handling

New Virtual Training Sessions Now Available for This Course**
**Full classes take place over 2 weeks