Internet/BDC Operations Management

Internet/BDC Operations Management will teach you the best operational structure, core processes, and situational processes for an Internet and BDC department. Taught by the experts of Kain Automotive, attendees will learn proven communication tactics and word tracks for email, phone, text, chat, video, and mail. All classroom discussions are focused on improving your team and providing an exceptional return on your investment. Attendees will return with a Digital Success Guide, Inbound Call Guide, and Outbound Call Guide to ensure class curriculum succeeds back at your dealership

Class Length: 2 days

Key Objectives & Competencies:

  • Understand the dynamics that involve the entire digital experience – the technical, where they find you, and ultimately what the experience is when they visit the
  • Create a true VIP experience utilize that to inspire the appointment
  • Identifying the correct structure for your operation
  • Differentiate your dealership with proven processes and how to make them work
  • Continued database marketing
  • The Right Language to lead the call – proven word tracks
  • Quality communication techniques using text and email that compel a response
  • Video Conferencing is the next engagement superpower
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Save thousands when you purchase more than one course within any applicable multi-part program!

Internet/BDC Operations Management

$1,845 | Per Seat
Recommended for:
Internet/BDC Managers

Course Dates & Availability

May 14 - 15, 2024 Kansas City, MO Contact Us For Availability
August 5 - 6, 2024 Kansas City, MO Available
October 9 - 10, 2024 Kansas City, MO Available
December 17 - 18, 2024 Kansas City, MO Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

  • Cancellation on or before Session 1: 100%
  • Cancellation on or before Session 2: 60%
  • Cancellation on or before Session 3: 30%
  • No Refund will be awarded after completion of Session 3