Effective Leadership

NCM's Effective Leadership is a dynamic, in-person 2-day class designed to enhance leadership skills, improve workplace culture, and drive measurable results. Through engaging modules, participants will explore strategies to lead with empathy, foster accountability, build high-performing teams, and retain top talent. This hands-on course includes a workbook, handouts, a USB, and a Professional Development Challenge, empowering attendees to apply their skills in real-world scenarios for lasting impact. 

Class Length: 2 days

Key Objectives & Competencies:

• Understand the goals and steps of the Professional Development Challenge.
• Explore the impact of leadership on ROI, employee engagement, and attrition while leveraging empathy to inspire teams.
• Differentiate between leading and managing, focusing on leadership traits, the 4 E's, and the leadership pyramid.
• Master accountability management, including SMART goal-setting and fostering a strong workplace culture.
• Identify strategies to retain top talent and create high-performing teams by understanding employee characteristics and turnover factors.
• Develop coaching skills and conduct effective one-on-one meetings tailored to dealership scenarios.
• Practice leadership techniques through role-playing with emphasis on verbal and nonverbal communication.
• Create actionable leadership goals and measurement plans to drive professional growth.