Collision Center Management

Collision Center Management is a comprehensive leadership and operations course designed to help collision repair managers improve profitability, increase production efficiency, and optimize overall facility performance. Participants will learn how to implement accountability systems, analyze financial performance, develop effective pay plans, and leverage key performance metrics to drive measurable results. The course also explores workflow optimization, technician productivity, customer engagement, digital marketing, and business growth strategies that strengthen competitive advantage. Through hands-on activities, industry best practices, and data-driven decision-making, learners gain practical tools to enhance operational efficiency, improve team performance, and maximize collision center profitability.

Class Length:2 ½ days

Key Objectives & Competencies:

Build accountability systems that improve collision center performance.
Leverage financial analysis tools to identify profitability opportunities.
Optimize production workflows to increase technician productivity and efficiency.
Implement compensation strategies that align performance with business goals.
Maximize facility capacity through effective planning and process improvement.
Apply growth strategies that increase customer retention and revenue.
Strengthen operational performance through effective time and meeting management.

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Collision Center Management

Cost:: $1,945 USD | Per Seat
Requirements:: None
Recommended for:: Collision Center Managers, Assistant Collision Center Managers, Parts Managers, Service Managers, Fixed Operations Directors, Estimators

Course Dates & Availability

July 27 - 29, 2026	Toronto, ON	Available
September 9 - 11, 2026	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

As a new manager, you are always concerned about what’s right for our dealership and our team. NCM has provided me with multiple tools and suggestions on how to increase various areas of our shop. We are now prepared to work together and improve!

Jamie Swan, Body Shop Manager, H&H Buick GMC

The teacher is not only book smart, but has hands-on knowledge about managing a collision facility. Class participation was a plus for me. Listening to a group of very experienced managers and the way they do things was a major plus.

Jim Fogle, Body Shop Manager, Lakeview Ford Lincoln

This was very useful. All managers and assistant managers should take this class!

Paula Olinger, Body Shop Manager, Evans Motorworks Centerville

The class was very informative and entertaining. With every topic brought up, I was coming up with ways of implementing it into our shop. If you, or anybody in your dealership, needs training this is the place you need to go!

Tylre Maenle, Collision Center Assistant, Mathews Ford Oregon

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 65%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3