DEVELOP AND TRAIN TO RETAIN YOUR BEST

A General Manager’s Guide to Service and Parts

Ideal for executives who have limited or no knowledge of the fixed ops department, our General Manager’s Guide to Service and Parts course provides a high level overview of fundamental parts and service management responsibilities. This curriculum is designed for participants who desire a fundamental understanding of key metrics for performance measurement and general operating guidelines for successful fixed operations management. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:1 ½ days

Key Objectives & Competencies:

Understand and rate your dealership on the 35 key processes of the service department
Utilize key performance indicators (KPIs) and best practice guides
Conduct an NCM Repair Order Analysis to identify work mix and opportunities
Complete a “what if” study to help achieve incremental increase in sales and margins on customer-paid repair orders (ROs)

HOW TO CONVINCE YOUR BOSS

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Save thousands when you purchase more than one course within any applicable multi-part program!

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A General Manager’s Guide to Service and Parts

Cost:: $1,345 | Per Seat
Requirements:: None
Recommended for:: Planned Succession Personnel, General Managers, Controllers, and CFOs

Course Dates & Availability

March 24 - 25, 2025	Kansas City, MO	Available
September 22 - 23, 2025	Kansas City, MO	Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

This class was professional and informative. I would consider it well worth the time and money for all attendees.

Jennifer Harless, Comptroller, Kokomo Auto World

When you put to work what NCMi teaches you, the gross you'll make in return will more than pay for the investment of time and money. Every general manager should attend this class!

Dave Macfarlane, General Manager, Elliot Chrysler Dodge Jeep Ram Fiat of Palestine

This class was a quick overview, but an in-depth look at what a GM or dealer can do to keep their team churning those service dollars!

Andy Lawhon, General Sales Manager, Mike Johnson’s Hickory Toyota

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

Cancellation on or before Session 1: 100%
Cancellation on or before Session 2: 60%
Cancellation on or before Session 3: 30%
No Refund will be awarded after completion of Session 3