Service Management II: Strategies

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department. Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:2 days

Key Objectives & Competencies:

  • Create effective service menus
  • Determine the impact of the parts department on the service department and vice versa
  • Understand advanced production structures to improve shop capacity
  • Develop good, better, best maintenance menu options
  • Overcome common parts-related obstacles in the service department
  • Develop a tracking system for important service drive sales measurements
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Service Management II: Strategies

1,795 | Per Seat
Service Management I: Foundation
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

November 11 - 13, 2020 Kansas City, MO Available
December 16 - 18, 2020 Kansas City, MO Available
January 27 - 29, 2021 Kansas City, MO Available
March 17 - 19, 2021 Kansas City, MO Available
April 14 - 16, 2021 Kansas City, MO Available
June 9 - 11, 2021 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

NCMi offers some of the best training for fixed operations in North America!

Jens Eggers, Service Manager, Clarkdale Volkswagen

You can tell the instructors and staff cares about their students. They are knowledgeable, helpful, and everything I have learned in these courses will apply to my dealership. I highly recommend these programs for any position in a dealership.

Katie Thompson, Service Manager, Kia Store East

Training with NCMi was the best training I’ve ever received.

Shawn Pevey, Service Manager, Battleground Kia

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.