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Service Management I: Foundation
Service Management I is the foundational course in a three-part dealership leadership program designed to help service managers improve labor efficiency, increase productivity, and maximize service department profitability. Participants will learn how to identify and capitalize on Opportunities to Do Business (OTDB), strengthen accountability, enhance communication, and implement effective performance management strategies. Through instructor-led discussions, department analysis exercises, and practical classroom instruction, learners gain the tools needed to evaluate and optimize service department operations. Using NCM’s Commitment process, participants develop customized action plans focused on improving operational efficiency, driving revenue growth, and achieving long-term dealership success.
Class Length:2 ½ days
Key Objectives & Competencies:
- Build accountability systems that improve service department performance.
- Evaluate service operations using proven management and benchmarking tools.
- Analyze key financial metrics to improve fixed operations profitability.
- Increase labor rates, margins, and overall service department performance.
- Recruit, develop, and retain top-performing service advisors and technicians.
- Strengthen customer retention through an effective Service Road to the Sale.
- Leverage KPIs and gross profit planning to drive operational success.
- Develop leadership skills that improve team performance and results.
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Management I: Foundation
- Cost:
- $1,945 USD | Per Seat
- Requirements:
- None
- Recommended for:
- Service Managers, Assistant Service Managers, and Fixed Operations Directors
Course Dates & Availability
| July 8, 2026 | Virtual Training** | Available |
| July 20 - 22, 2026 | Kansas City, MO | Available |
| August 24 - 26, 2026 | Kansas City, MO | Available |
| September 14 - 16, 2026 | Toronto, ON | Available |
| September 21 - 23, 2026 | Kansas City, MO | Available |
| October 2, 2026 | Virtual Training** | Available |
| October 19 - 21, 2026 | Kansas City, MO | Available |
| November 9 - 11, 2026 | Kansas City, MO | Available |
| December 7 - 9, 2026 | Toronto, ON | Available |
| December 14 - 16, 2026 | Kansas City, MO | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 1 year. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 1 year. Non-attendance without prior notification or failure to attend the course within 1 year, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 USD nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 USD deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 65%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3