General Management II: Variable Ops Mgmt

General Management II builds upon what you learned in General Management I, but also focuses on the variable operations department with added emphasis on the used vehicle department. This course will utilize NCM’s proprietary Guarantee of Action (GOA) plans which provide a roadmap for improvement specific to your dealership and training.

Class Length:3 ½ days

Key Objectives & Competencies:

  • Manage vehicle aging, the single biggest challenge in the used vehicle department
  • Manage salesperson activity and production
  • Maximize eCommerce marketing
  • Develop strategies for the four main opportunities to do business (OTDB)
  • Understand and rate your dealership on the 30 key processes for the used vehicle department
  • Establish criteria for stocking levels
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

General Management II: Variable Ops Mgmt

$2,195 | Per Seat
General Management I: Financial & Fixed Ops Mgmt
Recommended for:
General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

November 16 - 19, 2020 Kansas City, MO Available
April 12 - 15, 2021 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

The class really forces you to look at the operations back in the store. I believe that was just as important as some great facts that were covered.

Chris Previtire, General Manager, Center BMW

This was one of the most valuable training courses I have ever attended in my 35 years in the automotive industry.

Ralph Sells, General Sales Manager, Performance Lexus

This class really opened my eyes on accountability and commitment. So many ideas and processes. I really felt like Robin peeled the onion of opportunity for me.

Tom Schnelle, Sales Manager, Phil Long Ford Lincoln

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.