Collision Center Management

In addition to the normal day-to-day challenges of operating a department within a dealership, collision centers also face some unique challenges. In this course, we will explore departmental production, expense controls, departmental growth, and accountability management. These topics focus on improving collision center profitability, but because profitability doesn’t happen by accident, the knowledge provided in this class will help your manager better understand and implement the components required to operate a profitable collision shop. In this course, students will experience instructor-led interactive discussions, department analysis tools, and classroom lecture. We will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length:2 ½ days

Key Objectives & Competencies:

  • Manage your department by the numbers through NCM Benchmark data and key performance indicators (KPIs)
  • Develop better scheduling practices and management of cycle times within the shop
  • Expand your collision center into other areas such as detailing, paintless dent repair, interior repair, etc.
  • Develop a marketing plan to produce sales through your service and sales departments
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Collision Center Management

$1,895 Per Seat | Per Seat
Recommended for:
Collision Center Managers, Assistant Collision Center Managers, Parts Managers, Service Managers, and Fixed Operations Directors

Course Dates & Availability

February 22 - 24, 2021 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

As a new manager, you are always concerned about what’s right for our dealership and our team. NCM has provided me with multiple tools and suggestions on how to increase various areas of our shop. We are now prepared to work together and improve!

Jamie Swan, Body Shop Manager, H&H Buick GMC

The teacher is not only book smart, but has hands-on knowledge about managing a collision facility. Class participation was a plus for me. Listening to a group of very experienced managers and the way they do things was a major plus.

Jim Fogle, Body Shop Manager, Lakeview Ford Lincoln

This was very useful. All managers and assistant managers should take this class!

Paula Olinger, Body Shop Manager, Evans Motorworks Centerville

The class was very informative and entertaining. With every topic brought up, I was coming up with ways of implementing it into our shop. If you, or anybody in your dealership, needs training this is the place you need to go!

Tylre Maenle, Collision Center Assistant, Mathews Ford Oregon

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.