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Fixed Operations Metrics to Watch & Learn From
WRITTEN BY: RICK WEGLEY

When it comes to the fixed operations side of the business, there’s a lot of important metrics to measure and manage, but Customer Pay RO Count, Customer Pay Labor Gross Profit (YoY), and Customer Pay Hours Billed (YoY) warrant special attention. If we aren't selling cars, then we're not getting customers, and if we're not retaining long-term customers, it could be catastrophic for service. Read our latest Up to Speed blog to learn more about these three key service work metrics; how they relate to customer pay, warranty work, and internal reconditioning; and, most importantly, how you can improve them for a healthy and growing dealership.

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How to Improve Your Dealership’s Monthly Forecasting
WRITTEN BY: STEVE HALL

The principle to better monthly forecasting is pretty basic – if you want to see real profit potential, use accurate numbers based on real numbers, not imagination. In this blog, Steve Hall explains how a detailed forecasting process and honest calculations help you readily identify the need for more staff and grow your business more effectively.

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Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

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What is the Best Service Advisor Pay Plan?
WRITTEN BY: RICK WEGLEY

We field this question frequently in our Fixed Operations classes, and the answer isn’t clear cut for any one store, but two key considerations can help you craft a pay plan that boosts retention and increases overall performance and job quality. (Hint: Minimums won’t motivate.) Read our latest Up to Speed blog post by Rick Wegley for the average range in the industry and factors you should address with your figures and philosophy.

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