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Automotive Consulting for Fixed Operations: Service, Parts, and Absorption

WRITTEN BY: NCM ASSOCIATES Posted on 03 30, 2026

Fixed operations often provide the most stable revenue in a dealership, yet they do not always receive the same strategic focus as vehicle sales. Service and parts departments influence profitability, customer retention, and long-term dealership health. When they run well, they create consistency even when vehicle margins fluctuate.

Automotive Dealership Benchmarking Explained: KPIs That Actually Matter

WRITTEN BY: NCM ASSOCIATES Posted on 03 23, 2026

In today’s retail automotive environment, data is everywhere, but clarity is not. Dealerships track dozens of reports, dashboards, and performance indicators. Yet, many leaders still struggle to answer the most important question: Are we truly performing well compared to where we could be?

How Top-Performing Service Advisors Increase CSI and Retention

WRITTEN BY: NCM ASSOCIATES Posted on 03 16, 2026

Service advisors are the front line of dealership customer interactions. Their performance directly impacts both satisfaction and long-term loyalty. Today's buyers expect clear communication, timely updates, and a seamless service experience. Top-performing advisors listen actively, ask questions to understand customer needs, and explain service recommendations in clear, relatable terms. They manage expectations for timing, costs, and repairs, ensuring customers feel informed and respected throughout the process.

How to Support and Retain Diverse Employees in Fixed Ops and Sales

WRITTEN BY: NCM ASSOCIATES Posted on 02 26, 2026

Creating a workplace where diverse employees feel valued, supported, and empowered is not just a moral imperative—it’s a business advantage. In the automotive industry, inclusive practices can directly impact retention, employee engagement, and overall performance in both fixed operations and sales departments. Dealerships that prioritize diversity, equity, and inclusion (DEI) often experience stronger teamwork, better customer service, and higher profitability.