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How to Use Customer Feedback to Improve Dealership Operations
How to Use Customer Feedback to Improve Dealership Operations
WRITTEN BY: NCM ASSOCIATES

In the automotive retail world, success isn’t just about selling vehicles—it’s about delivering experiences that inspire loyalty, repeat business, and referrals. That’s why gathering and acting on customer feedback is one of the most powerful tools a dealership can use to drive improvement. Here, NCM Associates will explore how to collect, interpret, and apply customer feedback to strengthen operations across every department.

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Budgeting and Forecasting in the Auto Industry
Budgeting and Forecasting in the Auto Industry
WRITTEN BY: NCM ASSOCIATES

In today’s dynamic automotive landscape, dealership leaders are navigating shifting consumer expectations, evolving inventory cycles, and changing economic conditions. Strong budgeting and forecasting practices are no longer optional—they’re essential for long-term stability and growth. When supported by accurate data and clear processes, these tools enable dealers to make informed decisions, control expenses, and identify new opportunities for profitability.

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The Role of Fixed Ops Managers in Improving Warranty Compliance
The Role of Fixed Ops Managers in Improving Warranty Compliance
WRITTEN BY: NCM ASSOCIATES

Warranty compliance is a critical component of dealership operations. When managed effectively, it protects profitability, ensures strong manufacturer relationships, and reduces costly chargebacks. At the center of this responsibility is the fixed operations (or "fixed ops") manager.

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Quantity vs. Quality of Transaction in Service Department
Quantity vs. Quality of Transaction in Service Department
WRITTEN BY: NCM ASSOCIATES

Dealership service departments face a constant challenge: balancing the quantity vs. quality of transactions. While higher transaction counts may seem attractive from a revenue standpoint, the true long-term success of a service department lies in providing high-quality service experiences. As such, dealerships that focus solely on quantity risk sacrificing customer satisfaction, loyalty, and retention.

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