WELCOME TO NCM'S UP TO SPEED BLOG

Explore Blogs from Industry Experts

Select Categories
Attention to Retention: Current Trends in Fixed Operations – Part I
WRITTEN BY: RICK WEGLEY

Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.

Read More
Fixed Operations Metrics to Watch & Learn From
WRITTEN BY: RICK WEGLEY

When it comes to the fixed operations side of the business, there’s a lot of important metrics to measure and manage, but Customer Pay RO Count, Customer Pay Labor Gross Profit (YoY), and Customer Pay Hours Billed (YoY) warrant special attention. If we aren't selling cars, then we're not getting customers, and if we're not retaining long-term customers, it could be catastrophic for service. Read our latest Up to Speed blog to learn more about these three key service work metrics; how they relate to customer pay, warranty work, and internal reconditioning; and, most importantly, how you can improve them for a healthy and growing dealership.

Read More
Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

Read More
What is the Best Service Advisor Pay Plan?
WRITTEN BY: RICK WEGLEY

We field this question frequently in our Fixed Operations classes, and the answer isn’t clear cut for any one store, but two key considerations can help you craft a pay plan that boosts retention and increases overall performance and job quality. (Hint: Minimums won’t motivate.) Read our latest Up to Speed blog post by Rick Wegley for the average range in the industry and factors you should address with your figures and philosophy.

Read More