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Service vs. Market Penetration for Fixed Ops
WRITTEN BY: RICK WEGLEY

Your dealership has the power to influence several key concerns with your customers—like service, overall convenience, and price. If you’re curious to learn more about service vs. market penetration for fixed ops, NCM Associates expert Rick Wegley can offer an insightful approach to managing your fixed ops with a clear path forward.

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Fixed Coverage & Absorption Reciprocal: Recession-Proof Route to Break Even?
WRITTEN BY: MIKE UDELL

We’ve witnessed a lot of variable bias in the industry, but dealers and executive managers would do well to pay closer attention to Fixed Operations starting right now with the reciprocal of fixed coverage/absorption. Read our most recent Up to Speed blog from NCMi instructor Mike Udell for compelling evidence that dealers and executive managers should operate from the “Back Door Forward” for showroom break even and up to 10x customer engagement.

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Attention to Retention: Current Trends in Fixed Operations – Part I
WRITTEN BY: RICK WEGLEY

Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.

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Fixed Operations Metrics to Watch & Learn From
WRITTEN BY: RICK WEGLEY

When it comes to the fixed operations side of the business, there’s a lot of important metrics to measure and manage, but Customer Pay RO Count, Customer Pay Labor Gross Profit (YoY), and Customer Pay Hours Billed (YoY) warrant special attention. If we aren't selling cars, then we're not getting customers, and if we're not retaining long-term customers, it could be catastrophic for service. Read our latest Up to Speed blog to learn more about these three key service work metrics; how they relate to customer pay, warranty work, and internal reconditioning; and, most importantly, how you can improve them for a healthy and growing dealership.

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