Explore Blogs from Industry Experts

How to Support and Retain Diverse Employees in Fixed Ops and Sales

WRITTEN BY: NCM ASSOCIATES Posted on 02 26, 2026

Creating a workplace where diverse employees feel valued, supported, and empowered is not just a moral imperative—it’s a business advantage. In the automotive industry, inclusive practices can directly impact retention, employee engagement, and overall performance in both fixed operations and sales departments. Dealerships that prioritize diversity, equity, and inclusion (DEI) often experience stronger teamwork, better customer service, and higher profitability.

The Role of Fixed Ops Managers in Improving Warranty Compliance

WRITTEN BY: NCM ASSOCIATES Posted on 01 19, 2026

Warranty compliance is a critical component of dealership operations. When managed effectively, it protects profitability, ensures strong manufacturer relationships, and reduces costly chargebacks. At the center of this responsibility is the fixed operations (or "fixed ops") manager.

Leveraging Automation to Streamline Your Parts Department

WRITTEN BY: RICK WEGLEY Posted on 07 28, 2025

The automotive industry is evolving rapidly, and parts departments are feeling the pressure to keep up with increasing demands and expectations. To stay competitive, dealerships must find ways to optimize their operations, streamline inventory management, and improve communication between departments.

The Importance of Data Analytics in Auto Parts Management

WRITTEN BY: RICK WEGLEY Posted on 04 25, 2025

Rick Wegley of NCM Associates explains how data analytics, KPIs, and DMS tools improve efficiency and profitability in dealership parts management.