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Retaining Business Through Fixed Ops Training

WRITTEN BY: ROBERT PETERSON Posted on 11 20, 2023

Fixed operations like service and parts departments are essential parts of a dealership’s income. These steady departments are where many dealerships have an opportunity to secure repeat customers for consistent business. NCM Associates has developed fixed ops training courses to help dealerships retain more business and create a better service experience for customers from employees. To help dealership owners learn more, NCM Institute instructor Robert Peterson discusses what employees and dealership leaders can get from these courses.

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