Explore Blogs from Industry Experts

The Role of Fixed Ops Managers in Improving Warranty Compliance

WRITTEN BY: NCM ASSOCIATES Posted on 01 19, 2026

Warranty compliance is a critical component of dealership operations. When managed effectively, it protects profitability, ensures strong manufacturer relationships, and reduces costly chargebacks. At the center of this responsibility is the fixed operations (or "fixed ops") manager.

Leveraging Automation to Streamline Your Parts Department

WRITTEN BY: RICK WEGLEY Posted on 07 28, 2025

The automotive industry is evolving rapidly, and parts departments are feeling the pressure to keep up with increasing demands and expectations. To stay competitive, dealerships must find ways to optimize their operations, streamline inventory management, and improve communication between departments.

The Importance of Data Analytics in Auto Parts Management

WRITTEN BY: RICK WEGLEY Posted on 04 25, 2025

Rick Wegley of NCM Associates explains how data analytics, KPIs, and DMS tools improve efficiency and profitability in dealership parts management.