Explore Blogs from Industry Experts

How to Support and Retain Diverse Employees in Fixed Ops and Sales

WRITTEN BY: NCM ASSOCIATES Posted on 02 26, 2026

Creating a workplace where diverse employees feel valued, supported, and empowered is not just a moral imperative—it’s a business advantage. In the automotive industry, inclusive practices can directly impact retention, employee engagement, and overall performance in both fixed operations and sales departments. Dealerships that prioritize diversity, equity, and inclusion (DEI) often experience stronger teamwork, better customer service, and higher profitability.

How to Use Customer Feedback to Improve Dealership Operations

WRITTEN BY: NCM ASSOCIATES Posted on 02 19, 2026

In the automotive retail world, success isn’t just about selling vehicles—it’s about delivering experiences that inspire loyalty, repeat business, and referrals. That’s why gathering and acting on customer feedback is one of the most powerful tools a dealership can use to drive improvement. Here, NCM Associates will explore how to collect, interpret, and apply customer feedback to strengthen operations across every department.

Budgeting and Forecasting in the Auto Industry

WRITTEN BY: NCM ASSOCIATES Posted on 02 09, 2026

In today’s dynamic automotive landscape, dealership leaders are navigating shifting consumer expectations, evolving inventory cycles, and changing economic conditions. Strong budgeting and forecasting practices are no longer optional—they’re essential for long-term stability and growth. When supported by accurate data and clear processes, these tools enable dealers to make informed decisions, control expenses, and identify new opportunities for profitability.

The Role of Fixed Ops Managers in Improving Warranty Compliance

WRITTEN BY: NCM ASSOCIATES Posted on 01 19, 2026

Warranty compliance is a critical component of dealership operations. When managed effectively, it protects profitability, ensures strong manufacturer relationships, and reduces costly chargebacks. At the center of this responsibility is the fixed operations (or "fixed ops") manager.