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What Skills Are Dealerships Looking for in Sales and Service Professionals?
What Skills Are Dealerships Looking for in Sales and Service Professionals?
WRITTEN BY: BOB CLARK

From the rise of electric vehicles (EVs) to the increasing demand for digital retailing, the automotive industry is constantly evolving. Professionals in these roles, as a result, must adapt to new technologies and customer behaviors. Bob Clark, an Instructor and Consultant at NCM Associates, provides insight into the essential skills ...

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The Importance of Data Analytics in Auto Parts Management
The Importance of Data Analytics in Auto Parts Management
WRITTEN BY: RICK WEGLEY

Rick Wegley of NCM Associates explains how data analytics, KPIs, and DMS tools improve efficiency and profitability in dealership parts management.

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How NCM Data Analytics Can Help Identify Revenue Opportunities
How NCM Data Analytics Can Help Identify Revenue Opportunities
WRITTEN BY: GREG GAGORIK

NCM Moderator Greg Gagorik explores how NCM Data Analytics helps dealerships uncover revenue opportunities, improve profit margins, and optimize performance.

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Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors
Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors
WRITTEN BY: JEFF LIND

Dealerships are all too familiar with the new challenges that arise in the automotive industry, including customer retention and overall client experience. Both are critical to the growth and success of your dealership, but how can you translate this into positive customer service scores and service department retention rates? NCM Associates expert Jeff Lind is here to help improve your customer satisfaction. Trust us to take your automotive dealership to new heights!

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