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Retaining Business Through Fixed Ops Training

WRITTEN BY: ROBERT PETERSON Posted on 11 20, 2023

Fixed operations like service and parts departments are essential parts of a dealership’s income. These steady departments are where many dealerships have an opportunity to secure repeat customers for consistent business. NCM Associates has developed fixed ops training courses to help dealerships retain more business and create a better service experience for customers from employees. To help dealership owners learn more, NCM Institute instructor Robert Peterson discusses what employees and dealership leaders can get from these courses.

Automotive Sales Training for New Hires

WRITTEN BY: REGGIE VAUGHN Posted on 10 24, 2023

As your dealership continues to grow, you want to ensure that your new hires have the training and support needed to successfully build their career. Automotive sales training increasingly utilizes technology, which can help dealership managers balance both training and daily operations. In our most recent blog, NCM Associates Instructor Reggie Vaughn shares his expertise on the sales process in the automotive industry and how to leverage technology for effective new-hire training.

Overcoming Barriers to Electric Car Sales: Challenges and Solutions

WRITTEN BY: RICK ULIN Posted on 06 27, 2023

NCM Associates’ Education Team Lead Rick Ulin discusses how to address EV sales challenges and how to overcome those barriers. Read on!