Express Service Management II: Strategies

Part two of our Express Service Management Program looks at the customer experience, customer retention, and profitability management elements utilized by the most successful express service operations in dealerships across North America. After a student completes Express Service Management I: Foundation, they become eligible to attend Express Service Management II: Strategies. This course will take a deeper dive into specific topics from the first course along with introducing some new topics. Not unlike Foundation, the Strategies course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:1 1/2 days

Key Objectives & Competencies:

  • Define and communicate team expectations
  • Develop effective service menus
  • Understand the impact of the parts department on express service and vice versa
  • Overcome common parts-related obstacles in express service
  • Organization charts—understanding the chain of command
  • Develop daily task sheets, or Did it Today (DIT) sheets, to assist in managing your staff
  • Good, better, best maintenance menu options
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Express Service Management II: Strategies

$1,295 | Per Seat
Express Service Management I: Foundation
Recommended for:
Express Managers/Team Leads, Service Managers, Parts Managers, and Fixed Ops Directors

Course Dates & Availability

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Steve was most helpful and answered questions, taking time to help understand all topics.

Michelle Lee, Service Manager, Wilson Premier Hyundai

I have 17 years experience in automotive as both a tech and an advisor. As a new manager, I found this class very insightful and learned a lot from it. I look forward to coming to the Service Manager I & II classes soon!

Theron Schwartz, Service Manager, Carr Nissan

NCMi’s Express Service Management Program is a great way to provide the foundation for a successful customer retention campaign, that if properly maintained, will last for years!

David Wood, Fixed Operations Director, Southwest Auto Group

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.