BHPH: Win the Collections Game

In this Buy Here Pay Here (BHPH) course, students will learn a proven process that increases your collections, reduces delinquency and charge-offs, and improves customer relations and future sales, all while keeping you compliant with the ever-changing legal landscape. This dedicated course combines structured learning with invaluable role-playing to hone the most effective collections skills for the BHPH dealership.

Class Length:1 1/2 days

Key Objectives & Competencies:

  • The attitude needed to be an effective collector
  • Telephone skills
  • Professionally deal with increasingly difficult customers
  • Problem-solving techniques
  • Increase dollars collected
  • The proper greetings to stay compliant and put customers at ease
  • Underwriting and credit reports 
  • Seven phrases to disarm customer defenses
  • Overcome objections and ask for payment in full
  • Be compliant throughout every step of the collection process
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

BHPH: Win the Collections Game

$795 | Per Seat
Recommended for:
Buy Here Pay Here Dealers and Owners

Course Dates & Availability

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

This is a very valuable resource to help anyone in their business to measure and develop strategies to improve performance.

Michael Allgier, CFO, John Gibson Auto Sales

Brent was very good, had great knowledge and answered any questions anybody had. I really learned a lot and look forward to implementing several of the ideas.

Whit Parks, BHPH Manager, Sewell Ford of Odessa

The class was fun and very eye-opening, as others have the same issues as me in the collecting process and how they handle different issues. Now I feel that I can handle any problem that may come my way.

Helen Jones, Collector, Car City USA, Inc.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.